Director of Banquets

Overview

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional and multi-talented Director of Banquets. The Director of Banquets is responsible to take the main lead in managing and supervising all aspects of the Event Operations Department and areas in which events take place in such a way that company standards are achieved and maintained in respect of quality, volume, and service.

Directs, assists, implements, and maintains a service and management philosophy of exceptional guest service.

• To take full accountability and responsibility for all aspects of the Banqueting operation.
• To inform the Director of Food & Beverage of any or all issues relating to the efficient running of the department.
• Ensure that all Rosewood associates fall in line with the company guidelines.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Conduct on the job training for new associate members and ensure company standards are achieved. Also ensure that all new associates complete a departmental induction.
• Communicate performance expectations in accordance with job descriptions for each position and monitor progress.
• Conduct the performance appraisals, coach and counsel associates and handle progressive disciplinary procedures as required.
• Encourage associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• Provide exceptional service and ensure guest satisfaction with dining experiences.
• Manage a team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Check storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Review sales for previous day; resolve discrepancies with accounting. Track revenue against budget.
• Prepare weekly work schedules in accordance with the department’s labor standards and forecasts. Adjust schedules throughout the week to meet the business demands.
• Manage and direct all F&B associates.
• Conduct a daily pre-shift meeting with staff and review all information pertinent to the day’s business.
• Attend daily and weekly division and hotel meetings and cascade information to the team where appropriate.
• Attend BEO or hotel operational meetings required in relation to executing events.
• Ensure that all items relevant to the event are posted in Info Genesis and Delphi for accurate invoicing.
• Introduce themselves to the organizer of each event, explaining that they are in charge of their function and how the organizer can find them, should they require anything.
• Ensure that any lapses in service are dealt with efficiently and to the guest’s satisfaction, with the minimum of fuss.
• Take responsibility for any last-minute changes the organizer may make, and act upon them.
• Act on additional requests made by Events Management in the interest of client requirements or company standards.
• Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including timely and accurate reporting of financial information.
• Monitor equipment maintenance and report any issues and repairs that may need to be carried out.
• Analyze monthly defect and service quality issues and prepare a detailed action plan to reduce.
• Ensure that all departmental standards are constantly monitored and maintained, and that casual associates are trained accordingly.
• Inspect grooming and attire of staff;…