Seasonal Bellperson

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

• Sustainability and community commitment- recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive andglobal community
• Strong Culture of Belonging for the 2
  
  SLGBTQIA+ communityprovidingyear-round support,including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program
  * food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan
  * including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food& Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Full rate of pay $22.62per hour following 90 days of service

* full-time and part-time status colleagues

• Maintaining a high level of professionalism in all aspects of job performance.
• Ensuring guests are warmly welcomed, recognized upon arrival, and provided with appropriate assistance.
• Ensuring adherence to Fairmont standards, procedures, and practices (LQA, Forbes, etc.) by delivering high-quality colleague training, monitoring performance, and offering ongoing coaching.
• Taking ownership of creating personal connections between colleagues and guests, fostering emotional luxury.
• Addressing guest concerns promptly, logging them, and notifying the appropriate departments for timely resolution.
• Reviewing upcoming arrivals and departures, including valet, tour groups, FIT guests, and more, to ensure seamless operations.
• Supporting labor productivity goals by adjusting staffing levels to meet business demands, and assisting with the preparation of the weekly schedule and biweekly payroll.
• Enforcing policies to protect guest belongings and hotel property, while ensuring regular maintenance of equipment, including hotel vehicles, bikes, and bell carts.
• Promoting positive colleague relations by maintaining an environment of open communication, trust, and mutual respect.
• Performing any other tasks as assigned by management.
• Availability for shift work, including weekends, mornings, and evenings.

• Minimum of 2 years’ previous experience in Valet/Bell operations.
• Supervisory experience preferred.
• Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests.
• Passion for guest service, strong guest service orientation and training skills required.
• Excellent communication and customer service skills.
• Proficiency with Opera or a similar Property Management System and strong computer skills, including Microsoft Windows applications, are required.
• Previous working experience with Royal Service and or dealing with guest recovery systems.
• Possess a valid BC driving license.
• Ability to work a variety of hours/days/holidays/weekends as business needs require
• Physical Aspects of Position (include but are not limited to)
  • Must be able to stand on feet throughout the shift, with intermittent periods of…