Front Desk Supervisor

Company Description

The Front Desk Supervisor supports the daily operations of the Front Office, ensuring seamless arrival and departure experiences while maintaining the highest standards of luxury service. This role leads by example on the floor, coaches colleagues in real time, and ensures operational excellence, brand compliance, and guest satisfaction.

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $33.35 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• Trans Link monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Opportunity to grow within a collaborative and professional Rooms Division team
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

• Lead and support the day-to-day operations of the Front Desk, ensuring all service standards are consistently met through warm, engaging, and personalized service
• Actively support the Front Desk operation by welcoming guests, completing check-ins and check-outs, responding to guest requests, and settling accounts as needed
• Proactively create memorable guest experiences by anticipating needs, adding personalized touches, and recognizing guest preferences
• Handle guest concerns with professionalism and urgency, coordinating with the appropriate departments to ensure timely resolution and effective follow-up
• Promote hotel facilities, services, and experiences with confidence, identifying opportunities to enhance a guest’s stay through thoughtful up‑selling and recommendations
• Provide real‑time coaching and guidance to colleagues on the floor, leading by example and reinforcing luxury service standards
• Collaborate closely with Housekeeping, Guest Services, Concierge, Royal Service, and other departments to ensure seamless operations and exceptional guest experiences
• Other duties assigned

• Service‑focused professional with a genuine passion for hospitality; prior Front Office experience in a luxury hotel environment is considered a strong asset
• Previous experience working with Opera (or a comparable property management system) preferred
• Proven ability to build and maintain positive working relationships with colleagues, leaders, and cross‑functional stakeholders
• Strong communication and networking skills, with the ability to clearly articulate ideas, actions, and opportunities
• Demonstrated leadership capability with the ability to lead by example, foster a strong team culture, and set the standard for high performance

Calm, organized, and adaptable, with the ability to thrive in a fast‑paced, guest‑focused environment.

As Front Desk Supervisor, you will be part of the Front Office leadership team within the Rooms Division. You will work closely with the Front Desk Manager, Guest Services, Royal Service, Concierge, Fairmont Gold, Housekeeping, and Security…