Manager, Quick Service

Position: Manager, Quick Service Experience
Position:  Manager, Quick Service Experience

Department:  Hospitality – Quick Service

Reports to:

Director, Quick Service

Position Summary
The Quick Service department at Canucks Sports & Entertainment handles concession-style food and beverage sales throughout Rogers Arena’s concourse levels during events. This includes serving food, soft drinks, and alcoholic beverages to guests in a fast-pace environment. The Manager, Quick Service Experience will be responsible for driving the concourse fan experience and the employee experience for the part time Quick Service staff.

This role will be focused on monitoring staffing levels and recruiting new part time staff, developing training programs to create a premium service standard for our fans, and working with our People team on all labour relations matters relating to part-time Quick Service staff. The position will also provide operational support to the Quick Service management team.

Essential Duties And Responsibilities
(Other duties may be assigned as required)

Monitor staffing levels and recruit part time staff to ensure operational needs are met

Proactively monitor and initiate review of staff turnover and work towards ongoing improvement

Proactively evaluate and continually improve employee engagement in onboarding, training, recognition, and performance management

Provide ongoing support, coaching, and guidance to all Quick Service staff

Engage with concourse guests and team members, to ensure exceptional hospitality is always provided

Oversee communication and fan relationships to ensure all Quick Service-related complaints are effectively dealt with in a timely manner

Manage the safe service of alcoholic beverages

Oversee training of alcohol compliance policies to all part time quick service staff

Proactively ensure and maintain work safe standards throughout areas of responsibility

Work with the People department regarding staffing, recruiting, onboarding & labour relations matters

Serve as an inspirational, committed, and responsible member of the company’s management team

Support the Quick Service Operations team by acting as a Manager on Duty during event rotations as needed

Required Experience And Qualifications

3-5 years management experience in the Food & Beverage/Hospitality industry, preferably in a union environment

Post-secondary degree or diploma in a related field, such as Business or Hospitality or a combination of both education and directly related experience

An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level

Experience developing and leading training programs

Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high-quality food and beverage service

A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty

Superior communication, conflict resolution, and on-the-spot problem solving skills, with the ability to relate professionally to all levels of staff, management, fans and partners

Strong computer proficiency, including Microsoft Office and Outlook

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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