Hotel Manager

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, situated on Vancouver's waterfront, is celebrated by top publications and recognized as a Great Place to Work® Canada. We lead in sustainability with Vancouver's first green roof & rooftop apiary and have a culture rooted in diversity, inclusion, and professional growth.

• Sustainability and community commitment – recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership – more than 50% of our leadership team, including Executive Level, are women
• Celebrating Diversity – our team represents over 60 countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2
  
  SLGBTQIA+ community with year‑round support, including gender‑inclusive change rooms
• Generous perks – discounted rates at over 5,500 Accor hotels worldwide, food & beverage discounts, transit reimbursement, subsidized meals during shifts, and a colleague dining program
• Comprehensive Benefits – including medical, dental and vision coverage, a Pension Plan, and more!
• Dining discounts – 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences – one free stay through our Be Our Guest Program
• Competitive annual salary ranging from $150,000 to $170,000, commensurate with experience
• Full‑time and part‑time status available for interested colleagues

Reporting to the General Manager, the Hotel Manager assists in the planning and directing of the entire operation of the hotel. You will be responsible for ensuring guest expectations are consistently exceeded, delivering superior operating performance, providing ownership a return on their investment, and inspiring an open and innovative learning environment for all colleagues and leaders.

Operations that directly report to this position include Front Office, Housekeeping, Food & Beverage, Engineering, and Security.

• Be a champion for Fairmont Waterfront’s Culture, Vision, Mission and Values
• Demonstrate a commitment to service excellence through the implementation of Fairmont Core Standards, Luxury Service Essentials, LQA and Forbes Standards
• Ensure the smooth operation and coordination of the operating departments through their respective Department Heads, responding to forecasted business levels
• Participate in the preparation, presentation and achievement of the hotel’s annual Operating Budget and Marketing & Sales Plan
• Contribute strategically to revenue forecasting, labor planning, CSR and ESG commitments, and the health, safety and security of guests and colleagues
• Lead and support departments in achieving financial and operational targets via effective organizational development and policy implementation
• Uphold an inclusive work culture by implementing diverse and equitable practices and policies
• Create a solution‑oriented environment that motivates colleagues to deliver luxury service experiences
• Maintain accurate monthly financial outlooks for Rooms and Food & Beverage
• Monitor staffing levels to achieve departmental productivity targets
• Coordinate planning and implementation of capital improvement projects
• Ensure compliance with hotel operating controls
• Manage guest relations and handle guest response alerts within required timelines
• Participate in leadership recruitment within operating departments
• Maintain and update the hotel’s business continuity, emergency and crisis management plans
• Promote all Company Health & Safety policies to ensure a safe work environment
• Act as a key member of the Executive Committee and assume General Manager responsibilities in their absence
• Perform other duties as assigned

• Previous progressive experience in a senior leadership role within a similar hotel brand
• Extensive hotel operations experience
• Analytical skills, strong leadership, creativity, and planning abilities
• Proven ability to mentor and develop team members and lead across departments
• Excellent relationship building across all departments and ability to positively influence all levels
• Track…