Hotel Manager

Company Description
Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, situated on Vancouver's waterfront, is celebrated by top publications and recognized as a Great Place to Work® Canada. We lead in sustainability with Vancouver's first green roof & rooftop apiary and have a culture rooted in diversity, inclusion, and professional growth.

Why work at Fairmont Waterfront?

Sustainability and community commitment – recognized with 5 Green Leaves Certification rating from Green Key Global since 2011

Empowering Women in Leadership – more than 50% of our leadership team, including Executive Level, are women

Celebrating Diversity – our team represents over 60 countries, fostering an inclusive and global community

Strong Culture of Belonging for the 2

SLGBTQIA+ community with year‑round support, including gender‑inclusive change rooms

Generous perks – discounted rates at over 5,500 Accor hotels worldwide, food & beverage discounts, transit reimbursement, subsidized meals during shifts, and a colleague dining program

Comprehensive Benefits – including medical, dental and vision coverage, a Pension Plan, and more!

Dining discounts – 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program

Exclusive Experiences – one free stay through our Be Our Guest Program

Competitive annual salary ranging from $150,000 to $170,000, commensurate with experience

Full‑time and part‑time status available for interested colleagues

Job Description
Reporting to the General Manager, the Hotel Manager assists in the planning and directing of the entire operation of the hotel. You will be responsible for ensuring guest expectations are consistently exceeded, delivering superior operating performance, providing ownership a return on their investment, and inspiring an open and innovative learning environment for all colleagues and leaders.

Operations that directly report to this position include Front Office, Housekeeping, Food & Beverage, Engineering, and Security.

Be a champion for Fairmont Waterfront’s Culture, Vision, Mission and Values

Demonstrate a commitment to service excellence through the implementation of Fairmont Core Standards, Luxury Service Essentials, LQA and Forbes Standards

Ensure the smooth operation and coordination of the operating departments through their respective Department Heads, responding to forecasted business levels

Participate in the preparation, presentation and achievement of the hotel’s annual Operating Budget and Marketing & Sales Plan

Contribute strategically to revenue forecasting, labor planning, CSR and ESG commitments, and the health, safety and security of guests and colleagues

Lead and support departments in achieving financial and operational targets via effective organizational development and policy implementation

Uphold an inclusive work culture by implementing diverse and equitable practices and policies

Create a solution‑oriented environment that motivates colleagues to deliver luxury service experiences

Maintain accurate monthly financial outlooks for Rooms and Food & Beverage

Monitor staffing levels to achieve departmental productivity targets

Coordinate planning and implementation of capital improvement projects

Ensure compliance with hotel operating controls

Manage guest relations and handle guest response alerts within required timelines

Participate in leadership recruitment within operating departments

Maintain and update the hotel’s business continuity, emergency and crisis management plans

Promote all Company Health & Safety policies to ensure a safe work environment

Act as a key member of the Executive Committee and assume General Manager responsibilities in their absence

Perform other duties as assigned

Qualifications

Previous progressive experience in a senior leadership role within a similar hotel brand

Extensive hotel operations experience

Analytical skills, strong leadership, creativity, and planning abilities

Proven ability to mentor and develop team members and lead across departments

Excellent relationship building across all departments and ability to positively influence all levels

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