Lobby Lounge General Manager

Company Description

The Lobby Lounge General Manager is responsible for the overall strategic and operational leadership of the Lobby Lounge, one of the hotel’s most visible and high‑profile outlets. This role owns the guest experience, financial performance, and team culture, ensuring the Lounge consistently delivers exceptional service, strong profitability, and a distinctive atmosphere aligned with the brand.

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single‑Use Plastic Free Certification
• A competitive salary, starting from $95,000.00 per annum
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• Trans Link monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company‑matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world‑class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• The chance to create meaningful experiences for both guests and colleagues, making a lasting impact on culture and performance
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

• Provide full ownership of the Lobby Lounge operation, including service delivery, financial performance, brand execution, and guest experience
• Lead, mentor, train, and develop the Lobby Lounge team to deliver a flawless, meaningful, and authentic luxury experience in a personal and engaging manner
• Act as a visible leader on the floor, engaging with guests and proactively elevating personalized experiences
• Develop and manage budgets, forecasts, labor plans, payroll accuracy, and cost controls, ensuring productivity and profitability targets are achieved
• Implement effective cost control measures across food, beverage, labor, and operating expenses by identifying efficiencies and maximizing resources
• Drive guest satisfaction by analyzing feedback, trends, and performance metrics, implementing continuous improvement strategies
• Lead all recruitment, onboarding, training, performance management, succession planning, and colleague development, including ongoing feedback, performance reviews, and career pathing
• Champion colleague engagement initiatives and action planning based on engagement survey results and colleague feedback
• Oversee inventory management, operating par levels, purchasing, and beverage controls
• Partner with Culinary and Beverage teams on menu development, food tastings, cocktail and wine list creation, product quality, and innovation
• Strategize and execute new products, service offerings, upsell opportunities, promotions, and programming
• Ensure all aspects of the outlet atmosphere meet brand standards, including cleanliness, maintenance, music, and entertainment
• Collaborate with Marketing and PR on brand storytelling, promotions, and positioning
• Ensure full compliance with health & safety, food safety, liquor licensing, and brand standards, including regular audits
• Monitor the competitive landscape and market trends to maintain a best‑in‑class Lobby Lounge experience
• Host and lead monthly departmental meetings covering hotel objectives, guest satisfaction, financial…