Peer Support Worker – Women’s Treatment

Overview

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years, providing necessities such as food, clothing and shelter. We support people experiencing unemployment, addiction and family challenges and strive to live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life—there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Accountabilities

• Clientele Relations:
  Monitor the activities of the clients/residents and maintain availability for personal, practical and moral support.
• Ensure that the client becomes acclimatized to their new environment, is aware of all rules and gains confidence in the staff.
• Attend in-house 12-step meetings, including Alumni Meeting.
• Assist in After hours Intake Procedures.
• Support Counsellors with follow-up on clients where there is a direct concern about clients' mental health and/or well-being (e.g., hourly checks, follow-up check-ins, UA).
• Provide and facilitate a weekly Step-Work Group to support clients with their step work required in the Treatment Program.
• Administer evening or morning medications.
• Report any concerning behaviors to Treatment Program Management and Primary Counsellor of clients involved.
• Holds clients accountable to the principles of recovery and acts as a role model by following their own program of recovery.
• Ensure confidentiality of all information regarding clients and demonstrate knowledge of the Freedom of Information and Protection of Privacy Act.
• Assist clients in accessing outside resources (12-step meetings, SMART Recovery, recovery-based events).
• Inform and remind clients about the client grievance procedure and ensure infractions are reported to the client’s counsellor and Treatment Program Manager.
• Monitor the environment and client safety; complete regular client/resident status checks.
• May supervise and/or work alongside volunteers to facilitate recreational activities for clients in the Women’s Treatment unit.
• Ensure program participants’ movements are restricted to their department and approved areas only.

• Direct Client Contact
  :
• Provide client orientation reviewing the New Client Handbook; facilitate training around chores.
• Afternoon shift: ensure verbal and visual contact with each client during each shift and document all check-ins.
• Overnight shift: ensure visual contact with each client during each shift and document all check-ins.
• Must be available for unscheduled meetings with clients.
• Documentation is essential in dealing with clients in the stabilization unit and treatment program.

• Administrative & Interdepartmental Co-operation
• Maintain respectful and ethical relationships with clients and colleagues in accordance with TSA policies and professional standards.
• Maintain current knowledge of and comply with all facility policies and procedures, including The Salvation Army Standards & Review procedures.
• Work closely with and cooperate with other staff, volunteers, visitors and clients in a courteous, respectful manner.
• Ensure that information, including confidential information, is shared only with appropriate personnel when safety requires.
• Act on legitimate requests to assist by colleagues and respond to information requests from Counsellors and Addiction Support Workers for internal purposes.
• Participate in seasonal client/program activities as approved (e.g., client Christmas party, seasonal activities on-site or off-site).

Other Duties May Be Assigned As Required.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils:
None

• Treatment Counsellors and Management
• Director of Residential Programs

• External: N/A

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to:
  Treatment Assistant Manager – Women’s
• Direct reports for this position: none, although they may occasionally supervise volunteers and/or practicum students.

Financial And Materials Management

• The PSW is involved in minor financial…