Title Shelter Case Worker

Shelter Case Worker

Company: Lookout Housing and Health Society

Location: Vancouver, BC, Canada (Al Mitchell Place, Vancouver; 20 minute walk from Waterfront Skytrain Station)

Employment Status: Full‑time, Permanent

Schedule: Sunday through Thursday, 08:00 – 16:00 (7.5 hours per shift). Consecutive days of rest. Schedule may change with two‑week notice. Probationary period: 488 hours with mid‑ and end‑point reviews.

Salary: $31.56 – 33.28 per hour (depending on length of seniority per the Collective Agreement)

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services.

The Shelter Case Worker (SCW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SCWs are direct support staff working within a drop‑in and peer support environment for homeless adults who struggle with a variety of issues such as homelessness, addictions and mental health.

SCWs carry out a variety of duties related to supporting and referring guests to services.

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Assist guests with identifying and assessing needs/issues and developing a flexible plan of action to ensure basic requirements are met; may relate to housing, food, health, legal, financial, and other needs
• Follow up on crisis support by referring to various community and other services to ensure a safe and supportive environment for all
• Provide other related on‑site services
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Job duties are complex and may have a few disagreeable factors
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of the health and safety program

• Related Diploma or Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; particularly addiction, mental health, welfare and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills Training is an asset
• Demonstrated case‑planning skills
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains client/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job‑related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector

Applications will be accepted until January 13, 2026 at 5:00 pm.

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.