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Manager, Clinical Operations & Program Services

Job in Vancouver, BC, Canada
Listing for: Fraser Health
Full Time position
Listed on 2026-01-10
Job specializations:
  • Healthcare
    Healthcare Management, Healthcare Administration
  • Management
    Healthcare Management
Salary/Wage Range or Industry Benchmark: 59.56 - 85.62 CAD Hourly CAD 59.56 85.62 HOUR
Job Description & How to Apply Below

Salary

The salary range for this position is CAD $59.56 - $85.62 / hour

Job Summary

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Looking to take your career to the next level while making a profound impact in your community? Step into the pivotal role of Full Time Manager, Mental Health & Substance Use Services in Burnaby, BC
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What We're Looking For:

  • Completion of an undergraduate degree in health sciences or related field
  • Seven (7) years’ recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training and experience

If you're ready to join a team dedicated to providing competent care and support, apply now! Together, we can make a significant difference in the lives of individuals and families, empowering them on their journey to recovery.

To learn more about our MHSU programs and services, read employee insights, and current job vacancies, please visit this site:
Fraser Health MHSU

#LI-DNI

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or health program that is delivered through multi-disciplinary health care teams in a hospital and/or community based direct patient/client care setting. The Manager is responsible for large assigned clinical operation(s) and program service(s) through the leadership provided to staff, or the management of service contracts with contracted agencies.

The Manager must directly supervise Nurses at the Level 4 or 5 classification/wage rate.

Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation or program service; or, supports the operation of clinical services supports for services as provided through contracted agencies.

The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care.

Ensures clinical operation(s) and program service(s) at a site/community area or across sites/community areas are delivered in an effective and efficient manner through consultative advice on clinical services(s) design, policies and procedures, management and leadership or contract management.

Maintains effective communications, and where assigned a dual reporting structure, prioritizes and advises on the status of clinical services(s) objectives.

Responsibilities
  • Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
  • Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care. Provides direct supervision to Nurses at the Level 4 or 5 classification/wage rate.
  • Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
  • Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans.
  • Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes and acts as a change agent within the service, fostering an environment of innovation and critical thinking.
  • Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or…
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