Medical Office Assistant

Job Title: Medical Office Assistant

Entity: HTC

Job Type: Part-time

Hourly Rate: $21–$24/hour

Work Location: Vancouver, BC (occasional travel to Surrey; some remote hours)

WELL Health Hemorrhoid Treatment Centres specialize in providing compassionate, effective care for patients with hemorrhoids and related conditions. We offer advanced, minimally invasive treatments in a supportive, patient-centered environment. Our dedicated team is committed to improving patient comfort, care quality, and long-term health outcomes.

As a Medical Office Assistant at WELL Health Hemorrhoid Treatment Centres, you’ll play an essential role in supporting patient care and clinic operations. Working primarily in our Vancouver clinic—and occasionally in Surrey—you’ll collaborate closely with physicians and clinic staff to deliver a smooth and positive patient experience. This role also includes a few hours of virtual administrative work each week, allowing for flexibility.

The ideal candidate will be detail-oriented, compassionate, and organized, with excellent communication skills and a commitment to patient-focused service.

• Greetandregisterpatients,verifyinsurance,andprocesspayments
• Scheduleandconfirmappointments,managingpatientflowthroughouttheday
• Escortpatientstoandfrom examroomsandcleanroomsbetweenappointments
• Maintainaccurateandup-to-dateelectronicmedicalrecords
• Answerphones,respondtoinquiries,andmanagecliniccorrespondenceandfaxes
• Assistwithminorclinicaltasksandsupportphysiciansasneeded
• Handlebillingtasksandsubmitinsuranceclaims
• Ensureexam roomsandadministrativeareasareclean,stocked,and organized
• Contributetoawelcoming,efficient,and patient-focusedclinicenvironment

• Previousmedicalofficeexperience
• Strongorganizationalandcommunicationskills
• Abilitytocommutereliablybetween Surreyand Vancouver
• Comfortworkingindependentlyandaspartofateam

The wage offered for this position will be competitive and determined based on your experience, qualifications, skills, and the specific needs of the organization. At WELL Health, we believe in fair and equitable compensation and aim to offer a competitive salary that reflects your value and expertise.

WELL Health is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, nationality, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated, fostering a culture where everyone can thrive—this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects our strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being. We are proud to align with its Healthy Place to Work ESG strategy pillar.

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