Enforcement Investigation Specialist

Join to apply for the 25-58 Enforcement Investigation Specialist role at Technical Safety BC

The Enforcement Investigation Specialist will provides administrative, analytical, and investigative support on Enforcement case files to uphold our duty of fairness and support the effective onboarding and integration of duty holders into the safety system, including their ongoing safety behaviour management.

• Status:
  Regular, Full‑Time, Included
• Number of Positions: 1
• Pay Grade: 14 ($37.65 - $43.59 per hour)
• Location:
  
  Vancouver (Hybrid work environment)
• Reports to:
  
  Safety Manager, Compliance and Enforcement

• Perform data collection and analysis of existing internal and external records to identify compliance status of duty holders selected for investigation and generate documented reports. Identify new data opportunities for investigation purposes.
• Conduct and document duty holder or homeowner interviews to build evidence of safety behaviour, as part of enforcement investigations.
• Build enforcement files and prepare findings, applying administrative law principles, and submit to Lead Investigating Officers (LIOs) for next step in enforcement consideration.
• Develop and issue warning notices and/or public advisories, ensuring alignment with company policies, and seeking necessary approvals.
• Provide support to LIOs for the drafting and issuance of other enforcement instruments including consideration notices, compliance orders, discipline orders, penalties, etc.
• Support LIOs to manage enforcement case loads, including follow up to ensure all:
  • documents are created and delivered in a timely fashion;
  • documents are tracked, and timelines are met;
  • applicable non‑compliances have been rectified;
  • permits have been issued;
  • fees and monies have been collected;
  • files are closed;
  • data has been recorded in the system;
  • reporting associated with enforcement activities is achieved.
• Support LIOs in conducting enforcement audits, including assisting in record review, duty holder engagement, case documentation and follow‑up actions.
• Evaluate the effectiveness of enforcement instruments on shaping duty holder behaviour.
• Provide educational resources to duty holders and external stakeholders to strengthen connection, grow safety participation, and reduce barriers to compliance.
• Modify and improve training protocols for the Ursa compliance system, ensuring optimal user competence.
• Collaborate with Operations Safety Officers to offer expert guidance on Enforcement case management and decisions, supporting statutory decision makers.
• Assist in the development and delivery of corporate projects and initiatives.
• Provide administrative support including mail processing, preparation of correspondence, filing, processing of accounts payable, accounts receivable, process servers, and all applicable reporting.
• Conduct internal audits of enforcement files to ensure precision and adherence to policies.
• Support the ongoing development and updating of internal processes and policies.

• Diploma in a related field (legal, social services, corrections, business administration).
• A minimum of 5 years experience working in a regulatory or enforcement context. Experience must include:
  • Monitoring compliance of duty holders with applicable legislation and standards
  • Supporting lead investigators during investigations or audits
  • Interpreting and applying legislation, regulations and policy in complex or sensitive situations
  • Delivering exceptional customer service, including de‑escalating challenging interactions both in‑person or over the phone
• An equivalent combination of education, training and experience may be considered.
• Experience conducting regulatory investigations or audits, preferred.
• In‑depth understanding of the Safety Standards Act, associated regulations and administrative law principles.
• Ability to demonstrate patience and understanding when guiding clients through systems and processes.
• Experience in managing financial transactions with proficiency and accuracy.
• Ability to work independently and effectively while meeting deadlines.
• Ability to demonstrate critical thinking and thorough analysis by conducting…