Senior Payment Fraud & Risk Specialist

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Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Fraud and Risk Team Lead to join our Payment Operations team in Toronto, Vancouver, or Calgary.

Launched in late 2021, Clio Payments is already one of the fastest‑growing legal payments solutions in the world, processing billions of dollars of client payments each year. The Payment Operations team, led by the Director of Payment Operations, is responsible for the rapid scaling of its Clio Payments product throughout North America, and Clio’s broader International footprint. The team is responsible for the entire customer journey—from client intake and onboarding, day‑to‑day account management, through to dispute resolution and fraud and credit monitoring.

Payment Operations is a critical function within Clio focused on driving results through strategic, operational, and data‑driven improvements.

Reporting directly to the Director of Payment Operations, we look for an experienced Fraud and Risk Senior Specialist with a strong track record in Fintech, Payments, Merchant, and Portfolio Risk Management. You will lead the development and execution of forward‑looking strategies to mitigate financial fraud and operational risk, serve as a subject‑matter expert on card payments, ACH, wires, and credit solutions, and influence product ideation, risk vendor selection, and cross‑functional initiatives.

• Creating frameworks, policies, and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience.
• Managing various transaction monitoring operational queues to safeguard the business, advising the fintech operations coordinator team in evaluating individual transactions and merchants, and making key tactical decisions to block potential bad actors.
• Identifying business needs, scoping requirements, and planning execution of payments and fintech fraud and risk mitigation projects with cross‑functional teams.
• Managing reviews and evaluations of multiple projects at various stages of completion.
• Responding to suspected fraud events directly with the Fintech/Payments team and cross‑functionally with the platform security team.
• Leading the designation of risk tolerance levels for products at the pilot stage and those already available to the public.
• Influencing the customer experience talk tracks around fraud prevention.
• Designing materials to educate internal teams and customers about emerging fraud techniques.
• Developing standard operating procedures with the Payment Operations team and platform security for daily processes and fraud alert responses.
• Collaborating with the data team to create dashboards and report on fraud exposure, response levels, and other key performance indicators.
• Proactively highlighting emerging risks to leadership and safeguarding the business.
• Serving as an operational liaison with key third‑party fintech risk service providers and partners who deliver fraud mitigation solutions to Clio and its customers.
• Partnering with finance to budget for and manage fraud and risk across the financial services portfolio.

• At least 4-5 years of payments/fintech fraud and risk prevention experience, including a solid understanding of card networks, their risk profiles, and other payment methods like ACH, wires, and emerging technologies.
• Extensive knowledge of ACH transactions and reversal fraud risk.
• Comfortable collaborating cross‑functionally and reporting insights to leaders at various organizational levels.
• Experience working in global markets outside North America in a payments or fintech fraud prevention capacity.
• Ability to identify and quantify risks and design processes with empathy for the customer experience.
• Strong organizational and time‑management skills with the…