Dispatcher, Public Safety

Who we are…

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events.

In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.

At the PNE, we strive to create an environment that reflects our organization’s core values:
Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.

We are looking for a reliable and detail‑oriented individual to join our PNE Public Safety Team. Event Dispatchers act as the central communications hub, coordinating calls from Security, First Aid/Medical, Facilities & Maintenance, and Event Ops to ensure timely response and smooth event operations. They maintain real‑time digital logs, uphold radio discipline, and escalate urgent issues to on‑duty leadership. If you excel in fast‑paced environments and have strong communication skills, this is an excellent opportunity for you.

Why join our Team?

• Exhilarating and fun-loving culture
• Flexible work environment
• Opportunity for free or discounted tickets to shows, events, sports games, and much more
• Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
• Competitive compensation package
• Opportunity to create lasting memories and friendships!

What will you do this year?

In your role as a Dispatcher, your primary accountabilities will be to:

• Serve as the central communications point for PNE event operations, ensuring timely and effective coordination across Security, First Aid/Medical, Facilities & Maintenance, and Event Operations.
• Manage high‑volume inbound and outbound radio communications, maintaining clear, professional, and concise messaging at all times.
• Receive and assess incident and service requests, asking brief follow‑up questions to determine key details such as location, hazards, urgency, and resource needs.
• Dispatch appropriate response teams, including Security, First Aid, and Facilities; according to established protocols.
• Support emergency response situations by following approved communication scripts, escalation procedures, and notification pathways.
• Maintain radio discipline and prioritize calls effectively during peak operational periods.
• Document all calls, actions, and updates in a computer‑based dispatch log with accuracy and attention to detail.
• Provide shift handover summaries and assist with incident documentation following events or significant occurrences.
• Perform other related duties as assigned to support overall event safety and operations.

What else?

• 1–2 years of experience in dispatch, call centre work, security operations, event operations, control‑room monitoring, or another fast‑paced communications environment.
• Strong verbal communication skills with a clear and professional radio presence.
• Computer literacy and comfort learning new systems (Microsoft Office experience is an asset).
• Ability to document calls in real time with strong accuracy (approx. 35+ WPM).
• Demonstrated ability to remain calm, focused, and effective during stressful or high‑pressure situations.
• High attention to detail with strong organizational, prioritization, and time‑management skills.
• Ability to handle confidential information with professionalism and discretion.
• Reliable attendance and flexibility to work event‑based schedules.
• Familiarity with multi‑channel…