Assistant Manager, Box Office

Assistant Manager, Box Office - 12 Month Contract page is loaded## Assistant Manager, Box Office - 12 Month Contract locations:
Vancouver, BC, CANtime type:
Full time posted on:
Posted Todayjob requisition :
JR-86999

Job Summary:

JOB DESCRIPTION – Box Office Assistant Manager

Location:

Vancouver, BC (On-site)
Division:
Ticketmaster NALine Manager:
Box Office Manager Contract

Terms:

Fixed-term (12 months), 37.5 hours per week Position Details:
This job advertisement is for an existing, immediate vacancy

THE TEAMWe’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time.

And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOBThe Assistant Manager will support Box Office operations across various locations in and around the Vancouver area. Supporting in collaboration with the Box Office Manager as well as independently.  
** Please note that this role requires the successful candidate to work on-site at events, with availability required for evenings, weekends, and holidays.
** WHAT YOU WILL BE DOING
* Aid the Box Office Manager with all aspects of the Box Office operation including the recruiting, scheduling, training, and managing of staff.
* Assist with implementation of Box Office policies and procedures.
* Supervise and run various local box offices as deemed needed by the Box Office Manager.
* Maintain a positive and proactive approach to ticketing activities a strong commitment to superior customer service.
* Cash control, balancing and related administrative functions.
* Monitoring staff performance to ensure high levels of customer service are being maintained.
* Dealing with and resolving customer service issues relating to Box Office operations.
* Ticket processing and in-person ticket sales.
* Process in house ticketing requests.
* Work with the Operation Support teams and aid them with various tasks related to but not exclusive to the local box office events.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
* ** Must have flexible schedule, this role requires evenings, weekends and holidays.
*** Ability to reliably travel, and work on-site. Including but not limited to theaters, stadiums, outdoor venues and in an office.
* Minimum 1 year of customer service or/or Supervisor experience – previous Box Office experience is a plus!
* Experience with resolving customer issues in a timely and professional manner is required.
* Must be able to sit for extended periods of time, at a computer/desk station.
* Knowledge of Ticketmaster POS system and software is an asset.
* Strong verbal and written communication skills

YOU (BEHAVIOURAL SKILLS)
* Must be detail-oriented with the ability to multi-task and juggle competing priorities
* A passion for live events – music, pop culture, arts and theatre, and family events!

LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to…