Lead, Low Carbon Energy Partnerships and Customer Engagement

Opportunity

Working in close partnership with the General Manager, Vancouver Thermal Energy System, you will support the ongoing evolution of the Core steam system from a customer and market perspective. You will collaborate with customers, stakeholders, developers, building owners, and internal teams to support revenue growth through customer aligned energy solutions. You will apply your technical knowledge and commercial judgement to advance new system connections, while representing customer interests and a customer-focused perspective across the company.

Recognized as a leader in innovative energy solutions, Creative Energy is the developer, owner, and operator of sustainable district energy systems across North America. Our team has a client-focused, community-driven approach to projects that deliver outstanding quality and service while providing clear, measurable benefits that direct long-term growth and sustainability. As developer, owner, and operator of one of Canada’s largest thermal networks in downtown Vancouver, we provide significant value to developers, landowners, end-users, and the broader community through flexible thermal energy solutions by reducing carbon emissions, lowering energy costs, and improving energy reliability.

With sixteen bespoke projects across Ontario, British Columbia, and Washington State, we are helping communities transition to cleaner, more resilient energy infrastructure. Our projects focus on innovation, resiliency, and sustainability, and span across a broad spectrum of technologies including geo-exchange, ocean exchange, sewer heat recovery, thermal storage, and microgrids. Utilizing experience and expertise developed through over 56 years of service, Creative Energy is advancing a wide portfolio of new low‑carbon district energy systems across North America, including the revitalization and decarbonization of our downtown Vancouver steam energy centre.

This will be one of North America’s largest thermal fuel‑switch projects and will provide downtown Vancouver with renewable energy infrastructure for decades to come.

• Lead customer relationship management, serving as the primary relationship lead for existing customers and a key point of contact for prospective customers and external stakeholders.
• Identify and advance growth opportunities within the Core service area by maintaining awareness of development activity and establishing early relationships with developers, architects, consultants, and projects likely to connect.
• Identify and advance growth opportunities with existing buildings where conversion to a Core TES connection would provide technical, operational, or economic benefit. Works in collaboration with the operations team to build and maintain relationships with building operators in downtown Vancouver.
• Build and maintain relationships with stakeholders who influence customer outcomes and system growth, including City of Vancouver and Metro Vancouver staff involved in development, sustainability, energy, and building policy.
• Maintain an understanding of municipal policies, by laws, and regulatory requirements related to buildings, energy systems, and greenhouse gas emissions, and apply this knowledge in customer discussions and stakeholder engagement.
• Participate in relevant industry associations and forums to support engagement with customers and industry participants, including energy managers and consultants working with Core system customers.
• Support regulatory processes by leading customer consultations where required and coordinating materials and engagement in collaboration with the regulatory team.
• Maintain an understanding of Vancouver’s market, including current and projected development activity, market trends, municipal by law requirements, and building code and energy use requirements.

• Degree or Diploma in a relevant discipline e.g. Commerce, Business, Marketing, Communications, Engineering, Real Estate and 8+ years of experience in government relations, business development, or customer relations in a related field.
• Experience building professional relationships within the…