Community Manager; Discord and TikTok Job Vancouver area,BC Canada,Education / Teaching

Position: Community Manager (Discord and TikTok)

Community & Discord Manager Full-Time
• North America • $50,000–$70,000 CAD Company Overview We build consumer brands differently — with the speed of a startup, the discipline of private equity, and the creative engine of a high-performance growth team.

Think of us as a mini Unilever , but leaner, faster, and designed for direct-response success.

We operate multiple brands generating $40M+ in annual revenue , each built on a 3-year scale-and-exit model , supported by centralized shared services across media, creative, operations, and product.

Our mission:
Build brands that leave lasting impressions — and exit them at their peak.

Our culture is built on: 🏆 Competitive Greatness ⚡ Speed to Execution 💪 Team Empowerment 🎯 Relentless Ownership If you thrive in fast-moving, community-driven, performance-first environments, this is your team.

Role Overview The Community & Discord Manager owns the internal creator community experience for Tik Tok Shop.

You will be responsible for building a vibrant, high-performing creator ecosystem that drives weekly GMV through engagement, coaching, education, events, and direct communication.

You’re part community architect, part coach, part operations manager — ensuring our hundreds of internal creators are informed, motivated, and delivering performance-aligned content.

This is a full-time North America role with high visibility, high accountability, and direct impact on revenue.

Key Responsibilities Own and manage the internal creator Discord community , ensuring it is active, organized, and performance-driven.

Build and execute the creator engagement strategy , including events, announcements, incentives, and challenges.

Coach creators directly on content quality, best practices, Tik Tok Shop features, and performance optimization.

Run daily community operations — answering questions, moderating discussions, sharing updates, and directing creators to resources.

Host bi-weekly coaching sessions or AMAs , supporting creators on trends, hooks, and performance tactics.

Develop channel structures that support education, communication, and collaboration (announcements, wins, inspiration, peer chat).

Surface top performers and inactive creators to the Creator Partnerships Manager for incentive or re-engagement strategies.

Create digestible Tik Tok updates and distribute them to keep creators informed about platform changes.

Maintain the resource library — best-performing hooks, starter kits, FAQs, selling guides, and trend recaps.

Collect creator feedback via polls, surveys, and community discussions to improve the program.

Drive creator retention through recognition programs, incentives, and ongoing support.

Key Performance Indicators (KPIs) Creator engagement rate inside Discord (daily active users, message participation, session attendance) Creator content output per week GMV generated by internal creators Creator retention, activation rate, and churn reduction Response time and quality of community support Success Benchmarks (30–60–90 Days) 30 Days Learn all systems, creator archetypes, and community workflows.

Take ownership of daily Discord operations.

Launch the updated community engagement calendar.

60 Days Host your first coaching sessions and implement new engagement formats.

Improve community response times and overall participation.

Launch a resource library and trend-sharing workflow.

90 Days Deliver measurable lift in creator output and GMV.

Build a scalable community framework that supports 300+ active creators.

Establish monthly challenges, incentive programs, and coaching systems.

Required

Skills & Qualifications Must-Have 2–4+ years of experience in community management, creator relations, influencer marketing, or social media Deep understanding of Tik Tok culture, creator behavior, and social-first content Excellent communication and relationship-building skills Experience hosting events, workshops, or live coaching sessions Highly organized and able to manage high-volume community engagement Fast execution and a proactive mindset Experience using Discord communities at scale Nice-to-Have Familiarity with Tik Tok Shop, GMV Max, or social commerce ecosystems Background in…


Increase/decrease your Search Radius (miles)



Job Posting Language