Grad Student Support ; Gr

Staff - Union

Graduate Student Support 3 (Gr8)

CUPE 2950

CUPE 2950 Salaried - Grad Student Support 3 (Gr8)

Grad Student Support 3 (Gr8)

Administrative Support | School of Information

$4,739.00 – $5,102.00 CAD Monthly

February 25, 2026

March 26, 2027

This is a leave replacement for a fixed term duration and a full‑time, fixed‑term appointment.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Responsible for the day‑to‑day administrative functions of the Graduate and PhD Programs in the iSchool. Works with the Educational Services Manager, Chairs of Programs and Graduate Adviser. Interprets policies and procedures. Assists in implementing policy decisions to maximize the effectiveness of the Admissions Process. Acts as liaison between graduate students, department faculty, and staff in the Faculty of Graduate and Postdoctoral Studies.

Is one of the first points of welcome for Graduate Students. Primary contact for procedural issues relating to the student experience, application, registration, program requirements and graduation.

Works with the Educational Services Manager and reports directly to the Administration Manager.

• Primary contact for procedural issues relating to admission to iSchool Graduate Programs.
• Advises and guides prospective students via email and in person on the requirements for admission, registration, scholarships.
• Prepares and updates material related to the admissions process, pursues incomplete applications and recommends solutions to problems.
• Checks and updates all web‑based and paper information for incoming and current graduate students to ensure that the information on our website is current and accurate; creates new content as needed.
• Evaluates domestic and international transcripts. Undertakes research on applications of an unusual nature and passes to the Educational Services Manager if necessary. Composes complex correspondence; reviews and prepares approximately 350 applications per year.
• Ensures applicant files and all necessary information are up to date.
• Maintains contact with prospective students throughout the year. Responds to written and oral inquiries regarding application status.
• Handles requests from Faculty of Graduate & Postdoctoral Studies for statistical admissions information and updates and processes all student data from G+PS.
• Creates and manipulates complex sets of data and interprets results, presenting reports.
• Meets with incoming students in the absence of the Educational Services Manager, giving accurate advice and information relating to our programs.

• Primary contact for students and faculty on all procedural issues relating to student progress and graduation.
• Resolves complex student requests and issues, referring to the Grad Adviser when appropriate.
• Tracks all aspects of academic progress of students using an in‑house database, SISC and hard copy as needed.
• Is the Timetable Scheduling Rep for the School. Works on all aspects of student registration and waitlists, resolves problems, and advises students.
• Completes and processes all TA appointments, ensuring reports are filed as necessary. Posts TA job advertisement, works with the Graduate Adviser to select TAs, and tracks evaluations.
• Advises students on UBC and School awards and fellowships, processes awards for the School and follows up to ensure that all documentation is in place and students have received awards.
• Updates data and works with the Faculty of Graduate & Postdoctoral Studies and Enrollment Services to ensure award information is accurate.
• Analyzes transcripts and presents marks analysis and other information for internal awards meetings. Attends meetings, takes notes, and ensures that the…