Manager, Student Success

Beedie Luminaries is a social-profit enterprise designed to help remove barriers to education and provide wrap-around support for promising students who are facing financial adversity. Students who are smart, but constrained by circumstance. Students who are ready to rise above their circumstances and achieve their dreams.

Reporting to the Executive Director, Manager, Student Success, is responsible for promoting a positive, successful learning and program engagement experience for Beedie Luminaries students to increase their retention and completion of studies, and their engagement in the Beedie Luminaries community. Supporting students with success strategies, goal setting, and providing continuous communication and check-ins to maximize goal attainment and foster personal empowerment to reach full potential.

• Create a safe and supportive environment for students to explore academic, personal, and career issues;
• Provide individual solution-focused support to address barriers to success;
• Work one on one with students to enable self-assessment of their passions, strength, and development opportunities as it pertains to their studies and future goals;
• Assist students with setting goals and identifying, planning for, and overcoming potential obstacles and defining steps in education and career planning;
• Build rapport and trust with students to support successful goal completion, monitor student progress toward goals, and offer guidance as needed;
• Develop and promote a positive transition into a post-secondary environment as required;
• Develop and conduct student onboarding and orientation sessions;
• Provide ongoing communication and enforcement of program eligibility and guidelines;
• Develop and present workshops focused on student success, promoting self-care, mindfulness, financial literacy, mental well-being, career development as required;
• Monitor student progress and maintain communication log/case management files to track contact hours, issues, and outcomes of advising sessions and student portfolios with appropriate documentation, and develop term-end summary reports;
• Oversee conditional and renewal appeal processes including evaluation, withdrawal, and termination.

• Communicate Beedie Luminaries eligibility criteria, program guidelines and procedures to external stakeholders and the general public;
• Develop relationships with academic and other stakeholders to stay abreast of community needs and post-secondary programs in order to provide students with up-to-date and accurate information;
• Liaise with support agencies and academic partners to offer specialized services to students and refer students to outside agencies as appropriate.

• Assist with the student selection process and applications evaluation for program readiness;
• Provide program feedback and updates to aid Beedie Luminaries in the development/enhancement of the program and wrap-around services to ensure successful outcomes for students;
• Contribute relevant content to Beedie Luminaries’ Digital Community, social media channels and/or website blog; track and share success stories as needed;
• Provide input on research and data collection for ongoing program review and policy changes as needed;
• Establish meaningful alumni relations;
• Work directly with the Executive Director to ensure timely responses to student and stakeholders’ issues, as well as modifying programs and processes to better service the program’s needs;
• Perform other related duties as assigned.

• An undergraduate degree or professional designation in education, counseling, psychology, or related field from an accredited institution of higher learning recognized by the BC Ministry of Education. A Master’s degree would be an asset.
• A minimum of five years’ experience in a post-secondary setting providing instruction and/or advice/counseling to young adult learners in a higher-education setting.
• Training or experience in intersectional and anti-racist engagement, as well as understanding the issues of the upcoming generation.
• Knowledge of and ability to follow post-secondary policies and procedures, student…