Student Support Specialist

Staff - Union Job Category CUPE 2950 Job Profile

CUPE 2950 Salaried - Student Info Support 3 (Gr6)
Job Title Student Support Specialist Department Student Support Management | Academic Services | Engineering Student Services | Dean’s Office | Faculty of Applied Science Compensation Range $4,449.00 - $4,676.00 CAD Monthly Posting End Date January 15, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Student Support Specialist in Engineering Academic Services (EAS) are responsible for providing comprehensive student and administrative support in order to support the academic success, personal and professional development, and retention of more than 5,000 Bachelor of Applied Science (BASc) students. The incumbent serves as the first point of contact for students, faculty, staff, and various stakeholders who are seeking information and advice on the Engineering program on topics such as admission, program requirements, course registration, degree requirements and status, and transfer credit.

Engineering Academic Services is responsible for providing academic advising for first‑year students through to progression into their second year of studies. The unit has oversight for academic processes for students at all year levels, such as academic concession, program placement, graduation adjudication, and sessional evaluation.

The BASc program at the UBC Vancouver campus offers 14 programs, each with its own set of complex and unique degree requirements, requiring EAS staff to maintain knowledge of a wide array of program offerings and requirements. Additionally, the Faculty of Applied Science spans both the Vancouver and Okanagan campuses, requiring staff to have cross‑campus knowledge and the ability to collaborate with colleagues on both campuses and support students who move between the two campuses.

Students may progress into the Faculty from UBC’s Vantage College Engineering stream, necessitating EAS staff to understand the College and its curriculum.

In addition to providing high‑quality and student‑centered services, this position has a substantial focus on processes and using technology and systems to create efficiencies and automations in workflow in order to provide accurate and efficient information to stakeholders.

Reports to the Student Support Manager as part of the Engineering Academic Services team. Incumbent works independently, with initiative and autonomy and works collaboratively with members of the EAS team, colleagues within the Faculty of Applied Science, Program Advisors, Enrolment Services, and other stakeholder groups.

• Provides student‑centered services and support to prospective and current students by providing information, interpreting University policies and procedures, and understanding the specific situation in order to provide customized information. Uses a variety of channels to provide information, including in‑person, by phone, email, and through virtual technologies such as Zoom.

• Investigates complex inquiries to the point of resolution, escalating only the most complex issues for which no formal policy, procedure or precedent exists.

• Assesses inquiries and requests, identifies non‑standard inquiries or at‑risk behaviour and triages appropriately.

• Effectively uses student systems such as Workday and OAMS to interpret information and requirements, in order to provide accurate information to students. Updates information in systems in order to maintain accurate student records.

• Acts as a resource for faculty and staff on Workday and OAMS.

• Represents the Faculty of Applied Science at information sessions such as the Engineering Open House and Registration Sessions for newly admitted students.

• Performs…