Enrolment Services Advisor, Indigenous Student Programs

Enrolment Services Advisor, Indigenous Student Programs

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AAPS Salaried - Student Management, Level B

Staff - Non Union

M&P - AAPS

Compensation Range: $6,747.50 - $9,701.42 CAD Monthly

Posting End Date:
January 4, 2026

Job End Date:
January 29, 2027

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Experience required in a service centered environment, preferably within a student services role specific to Aboriginal students. In-depth knowledge of issues regarding Aboriginal students in secondary and post-secondary education, combined with a strong commitment to advancing the educational aspirations of Aboriginal peoples will be considered an asset.

The ESA uses in-depth knowledge and understanding of all areas of the registrarial profession to design, deliver, and evaluate enrolment services in order to support the success, personal development and financial wellness of current students as well as prospective undergraduate students. ESAs are responsible for student advising and project management in all areas of the registrarial profession including financial aid and financial wellness, tuition and fees, records and registration, admissions and recruitment.

• Provides professional advice to students (and others as authorized by the student under applicable policy and legislation) across all areas of student finances with focus on provincial and federal student loans, bursaries and grants.
• Advises students concerning all provincial and federal student loan appeals and reassessments.
• Advises students on financial planning such as scholarships, bursaries, student loans, student bank loans and student lines of credit and making the maximum use of available student financial programs and other supports.
• Develops financial strategies that incorporate University policy and support students on the various financial assistance options available in order to develop a spending plan to finance their University education.
• Participates as an active member on Canadian financial associations and help to influence and develop current and future policies to positively impact students. Works with the Ministry of Advanced Education, Skills and Training in BC and other provincial ministries, where necessary.
• Adjudicates exceptional cases and approves monetary assistance in the form of emergency funding and UBC loans for students with exceptional circumstances.
• Adjudicates requests for exceptions and extensions, including lifting financial holds in accordance with Enrolment Services and University policy.
• Advises students with respect to financial hold and other policies related to tuition fee assessment and collection. Evaluates fee assessment and collection policies and makes recommendations for changes.
• Proactively identifies students at risk or in crisis and connects students with resources and supports as appropriate, including engaging the University’s Early Alert System.
• Conducts research and partners with Faculties with respect to financial support for their students. Develops and evaluates the effectiveness of programs, makes recommendations for changes and advocates for student financial wellness.
• Designs, delivers, and evaluates tools and communications programs that enhance student understanding of tuition and other fees, and supports student financial planning.

ESAs work closely with Associate Directors and staff in Undergraduate Admissions and Student Recruitment & Advising to develop and deliver services to prospective students. ESAs are the primary point of contact for prospective student inquiries about undergraduate admissions.

• Advises prospective students, their parents and counselors on undergraduate programs choices across both campuses, ensuring accurate, student-focused and effective delivery of information and key institutional messaging.
• Advises prospective students on admission criteria, changing policies and processes, prerequisites, transfer credit and educational options as they relate to applications for admission.
• Investigates and communicates with applicants to resolve complex issues, working closely with other units (eg. Admissions, International Student Initiative) to recommend and resolve often sensitive issues relating to admissibility and University regulations.
• Advises unsuccessful applicants of alternative pathways to post-secondary education and supports families in understanding available options.
• Assesses whether an unsuccessful applicant might successfully appeal an admissions decision and offers guidance where appropriate.
• In partnership with Student…