Customer Success Platform Specialist - Gainsight

Overview

Customer Success Platform Specialist - Gainsight

This role focuses on managing automated customer touchpoints in the Gainsight platform—including setup, orchestration, quality checks, troubleshooting, and reporting. You will work with the Gainsight/CPIT team to ensure best practices, adopt new features, and continuously improve processes. The ideal candidate is organized, detail-oriented, and passionate about customer success, process improvement, and automation.

• Manage day-to-day automation operations: campaign setup, segmentation, readiness checks, and QA.
• Ensure data accuracy and provide performance analytics for dashboards.
• Work with cross-functional teams to improve processes and optimize Tech Touch campaigns.
• Design and maintain automated customer touchpoints and analytics.
• Act as the Gainsight subject matter expert for the Tech Touch team.
• Provide best practice guidance and monitor campaign performance.
• Leverage AI for customer engagement, insights, and response optimization.
• Collaborate with other teams to improve productivity using Gainsight tools.

• Strong project management and ability to handle multiple tasks with deadlines.
• Skilled at using data to generate insights and recommendations.
• Experience with developing and evaluating campaigns.
• Understanding of Customer Success Platforms (preferably Gainsight).
• Strong problem-solving, troubleshooting, and communication skills.
• Organized, self-motivated, flexible, and detail-oriented.
• Able to work independently and in a fast-paced team environment.

• Entry level

• Contract

• Customer Service

• Software Development

Base pay range: CA $24.00/hr - CA $24.00/hr

Location:

Vancouver, British Columbia, Canada