Sales Consultant Genesis BC

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Genesis Downtown Vancouver is currently looking to fill the position of a Sales Consultant.

At Genesis Downtown Vancouver we strive to create the finest products and services for connoisseurs around the world and to make a positive difference to our Guest’s lives. The Genesis brand identity is defined by three core ideas:
Audacious, Progressive, and Distinctly Korean. We believe in Delivering Exceptional both on and off the road. The Genesis guest experience is guided by the philosophy of son-nim: everyone who visits Genesis is treated as an honoured guest.

Genesis Downtown Vancouver is dedicated to creating a brand and company that embraces and reflects the diversity of Canadians.

The role of Sales Consultant is unique within the automotive industry—equal parts luxury vehicle expert and luxury experience ambassador. You will be the main point of contact for Guests throughout their Genesis Acquisition journey—from understanding their needs and preferences, to providing exceptional test drive and delivery experiences, to answering all product and finance related questions, and ensuring a warm transition to the Genesis Ownership team.

A Genesis hallmark is the flexibility offered to Guests in how they prefer their Acquisition experience—from digital to in‑person or a combination of both, including providing Guests with Genesis at Home concierge services at their home or office. Our Sales Consultant represent the pinnacle of professionalism and service excellence within the automotive industry.

• Welcome all Guests to Genesis and enhance their experience with the brand.
• Manage all aspects of your Guest’s acquisition of a New or Genesis Certified vehicle, including:
  • Promptly acknowledge and respond to all leads from the  and distributor websites, social media accounts, digital ads, telephone, email, and in‑person enquiries.
  • Establish rapport with each Guest.
  • Record Guest details and preferences in Salesforce and use this knowledge to personalize the Guest experience.
  • Proactively maintain contact with Guests throughout the Acquisition experience according to their preferred method of contact.
  • Provide a test drive experience(s) according to the Guest’s preferences.
  • Transparently and promptly respond to all Guest questions regarding the vehicle, accessories, protection products, pricing, and financing.
  • Facilitate appraisal of the Guest’s trade‑in vehicle if applicable.
  • Support and educate Guests interested in their first battery electric vehicle to ensure confidence with driving dynamics, home and public charging options, mobile apps, and cost of ownership advantages.
  • Ensure an exceptional vehicle delivery experience including the offer of a reconnect/second delivery appointment.
  • Provide your Guest with a comfortable, confidence‑inspiring transition to the Genesis Ownership team.
• Provide an elevated experience to each Guest consistent with Genesis Luxury Guest Experience Standards, with emphasis on:
  • Personalizing the experience based on Guest preferences.
  • Gracious and professional behaviour at every touchpoint (in‑person, digital or by telephone), minimizing Guest inconvenience and time commitment.
    • Providing exceptional hospitality to visiting Guests.
  • Establishing a trusted advisor relationship with each Guest and maintaining it throughout the Ownership experience.
• Maintain expert knowledge of all Genesis vehicles, technologies, services and programs including key competitive brands and models.
• You may also be assigned additional responsibilities by your General Manager.

• Build rapport with Guests and colleagues across diverse ethnic, gender, and age groups.
• Great listener with above‑average verbal and written communication skills and the ability to adapt to different Guest personalities, styles, and motivations.
• Highly organized and able to manage multiple priorities simultaneously.
• Possess a hospitality and Guest service mindset.
• Pay attention to the small…