Customer Experience Associate - Park Royal, West

Customer Experience Associate - Park Royal, West Vancouver (26.25 hours)

Description Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people‑centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch Network, the focus is to provide exceptional service throughout the customer’s journey.

• Take a proactive approach to discovering customers’ needs and listening to understand what they are asking for.
• Process day‑to‑day transactions.
• Build and nurture rich, long‑standing relationships.
• Contribute to the branch’s targets by identifying and fulfilling simple sales opportunities.
• Serve as a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them in better managing their banking needs.

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target‑based performance environment and contribute positively to a team‑oriented work environment.
• Show eagerness to learn and determination to succeed.

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly and efficient manner.
• Availability to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills and ability to promote digital and self‑service banking options to customers.

• The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development.
• Internal training to support your career growth and enhance your skills.
• An organization committed to making a difference in our communities – for you and our customers.
• Recognition and rewards for high performance; support from leadership through meaningful development conversations that enable faster advancement.
• A competitive compensation and benefits package.

Location:

Canada – British Columbia – West Vancouver

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our recruitment team know.