Customer Experience Associate - Broadway & Oak BC;

Customer Experience Associate - Broadway & Oak, Vancouver, BC (15 Hours/Week) at Accelerate Her Future®

Requisition

Join a purpose-driven, winning team committed to results, in an inclusive and high-performing culture.

As a Customer Experience Associate, you are the face, character, and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian banking branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customers’ needs and listening to understand what they are asking for
• Processing day-to-day transactions
• Nurturing rich, long-standing relationships
• Contributing to the branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge, introducing clients to our mobile banking applications and assisting them to better manage their banking needs

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Show eagerness to learn and determination to succeed

• Proven customer service skills through work or community involvement
• Willingness to assist in a professional, friendly, and efficient manner
• Availability to work a flexible schedule
• Comfortable in simple sales situations
• Strong technical skills and ability to promote digital and self-service banking options to customers

• Opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• Recognition and rewards for high performance, support from leadership through meaningful development conversations, and faster advancement opportunities
• A competitive compensation and benefits package

Location:

Vancouver, BC.

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future,” we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

We value the unique skills and experiences each individual brings and are committed to creating an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Candidate must apply directly online to be considered for this role. Thank you for your interest; only those selected for an interview will be contacted.

Seniority level:
Entry level;

Employment type:

Part‑time;
Job function:
Other.