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Customer Service Rep Technical Support HelpDesk/Support

Senior Customer Success Lead - VIP Escalations & Insights

Job in Vancouver, BC, Canada
Listing for: Pergolux
Full Time position
Listed on 2026-01-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Technical Support, HelpDesk/Support
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A progressive e-commerce company located in Vancouver is seeking a Senior Customer Success Specialist to lead complex escalations and improve the customer journey.

Your role includes managing high-priority customer cases, working collaboratively with various teams, and analyzing customer insights for actionable improvements. This position offers opportunities for professional growth in a fast-paced, design-driven environment that values integrity and innovation.
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Position Requirements
10+ Years work experience
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