Customer Service Trainee

About Our Organization

For generations, we’ve dedicated ourselves to supporting working families across North America. Through long-standing partnerships with thousands of unions and member-based groups
, we help ensure their communities receive dependable information about the benefits designed to protect them. As the only benefits provider operating under a
fully unionized label
, our commitment to service, integrity, and trust sets us apart. Families rely on us—and we take that responsibility seriously.

This role offers more than remote convenience; it provides the chance to contribute to something meaningful. You’ll be assisting union members who
personally request benefit information
, guiding them through their options and helping them understand the resources available to them.

Your responsibilities will include:

• Reaching out to members via phone or virtual meeting

• Coordinating and conducting scheduled benefit consultations

• Breaking down program details in a straightforward, easy-to-understand way

• Completing digital forms with accuracy

• Offering follow-up support to maintain ongoing relationships

Every conversation you have helps families make well-informed choices about their coverage and long-term financial protection.

• Strong Earning Potential
  – Weekly compensation with bonus opportunities

• Career Mobility
  – A clear path for promotion and leadership advancement

• Flexible Scheduling
  – Manage your time in a way that supports your lifestyle

• Remote Work Environment
  – Entirely online, with tools and systems ready to support you

• Residual Income
  – Ongoing earnings from recurring renewals

• Benefits Package
  – Health, dental, and vision available

• Professional Growth
  – One-on-one coaching, mentorship, and structured training

• Travel Incentives
  – Annual, company-funded trips to sought-after destinations such as Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas

We’re seeking individuals who demonstrate:

• Clear, confident communication skills

• Strong organizational habits and reliability

• A genuine desire to help and educate others

• A high school diploma or equivalent

• Background experience in customer service, retail, or sales (helpful but not required)