Customer Experience Associate - Korean, Mandarin​/Cantonese Language Skills Asset

Customer Experience Associate – Korean, Mandarin and/or Cantonese Language Skills an Asset

Apply for the Customer Experience Associate role at TD.

North Vancouver, British Columbia, Canada

15 hours per week

Personal & Commercial Banking

$22.50 - $28.33 CAD per hour. TD is committed to fair and equitable compensation opportunities.

TD Canada Trust is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

As a Customer Experience Associate, you will perform a broad range of customer service transactions and provide information and advice on services, products, and solutions to existing or prospective TD customers. You will understand customer needs, recommend banking solutions, and promote products while ensuring a positive customer experience.

• Process financial transactions such as deposits, withdrawals, and bill payments following standardized procedures and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions while exercising discretion in confidential matters.
• Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve operational excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills for a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who can exercise initiative, be accurate and detail‑oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect verbally and in writing with different people calmly, courteously and effectively.

Korean, Mandarin and/or Cantonese language skills are considered an asset for this opportunity.>

Our Total Rewards package includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

This job opportunity is subject to provincial regulation for employment purposes. Please acknowledge that each province or territory within Canada may have its own set of regulations, requirements and professional licensing rules.

You will receive regular career, development and performance conversations with your manager, access to an online learning platform and a variety of mentoring programs to unlock future opportunities.

We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role.

We’ll reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone call.

Your accessibility is important to us. Let us know if you’d like accommodations to help remove barriers throughout the interview process.

TD Canada Trust is an equal opportunity employer. All qualified applicants will receive consideration for employment.