Multimedia Designer

Overview

Who We’re Looking For

Scale Pad hires thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport. We don’t bring people in to run playbooks; we hire people who want to rewrite them. In this role, you’ll get to do that, while shaping the future of managed services for our global partners.

What is Scale Pad

Scale Pad is building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day. Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

We’re creating a workplace where curious, growth-minded people can do their best work, ideas are valued, progress is shared, and everyone belongs. We’re a global team with offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. Scale Pad has grown into a category leader trusted by 12,000+ partners across 60+ countries, and has been recognized by MSP Today, G2, and Great Place to Work to name a few.

About The Role

We’re looking for a versatile, performance-minded Multimedia Designer to join our Creative Team and support our Go-To Market strategy and digital growth. The role expands our creative bandwidth and strengthens in-house capabilities across video, motion graphics, and digital design. You design with intent, balancing strong visual craft with performance and measurable impact. Approximately half of this role will focus on video creation and animation development, producing high-quality, platform-native content for campaigns, paid media, product marketing, and thought leadership.

The remaining time will support digital-first design needs across the broader marketing team, including social content, paid media, campaign assets, web experiences, and other creative requests optimized for discoverability, experimentation, and conversion. This is an execution-focused role for someone who thrives in a fast-paced environment, enjoys bringing ideas to life, and leverages modern tools, including AI, to increase efficiency and creative output.

Get ready to go beyond order-taking. Your strategic responsibilities include:

• Oversee the full video and motion graphic production from ideation, scripting, and storyboarding to final output.
• Create, edit, and manage short-form and long-form video content for marketing campaigns, GTM, and brand initiatives.
• Develop motion graphics and animated performance-oriented assets optimized for digital platforms, including social media, website, and video content.
• Support broader video initiatives, including product launches, GTM and campaign initiatives, and brand storytelling.
• Produce and optimize video creative for platform-native behaviour (Linked In feed, You Tube pre-roll, IG stories, etc.).
• Collaborate with cross-functional marketing teams to bring concepts to life.
• Continuously elevate motion quality and creative execution.
• Work closely with Creative Lead and other designers to deliver elevated visual systems and storytelling on both design and video.
• Support creative team on designing campaign and brand assets end-to-end, create best-in-class, conversion-rate-optimized creative for digital ads, social graphics, landing page visuals, events collateral, and other brand touchpoints.
• Design structured, scannable content layouts optimized for SEO and AI-search visibility.
• Maintain brand consistency, apply brand guidelines across all assets to ensure consistent and polished visual outputs.
• Review and refine social design assets in collaboration with the content team.
• Contribute to creative ideation and visual concept development.

We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit…