Audio Visual Technician - Fairmont Pacific Rim

Position Overview

A Event Audio Visual Technician is responsible for the set up and operation of basic / small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

• Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Strive to exceed the expectations and needs of internal and external customers.
• Maintain a positive relationship with all clients through effective communication.
• Meet with guests on site to ensure their needs are met and the equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster the hotel/client relationship.
• Understand technical aspects, troubleshoot, and solve equipment and software issues.
• Handle equipment challenges and changes in a timely and professional manner.
• Follow company processes, complete systems entry and paperwork accurately.
• Use equipment sheets to determine scheduled equipment for set up and strike; interact with staff and vendors.
• Increase revenue by utilizing floor up‑selling techniques.
• Work with clients to finalize invoices.
• Complete order entries in Navigator, as needed.

• High School Diploma required;
  Associate’s degree preferred.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio‑visual experience or equivalent in educational environment preferred.
• Valid driver’s license required for team members who may operate company vehicles.
• Additional DOT requirement may need to be met if applicable.

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability

Hourly Pay Range: $19.00 - $27.81.

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on factors including location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for other compensation such as overtime, bonuses or incentives.

Team members must be able to meet the physical demands listed below in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options:
Continuously, Frequently, Occasionally, Never.

• Hours Per Day
  • Sitting – 2‑3 hours
  • Lifting 0‑15 lbs – Continuously
  • Standing – 4‑5 hours
  • Lifting 16‑50 lbs – Frequently
  • Walking – 4‑5 hours
  • Lifting 51‑100 lbs (2+ persons) – Occasionally
  • Stooping – 2‑3 hours
  • Lifting >100 lbs (2+ persons) – Occasionally
  • Crawling – 2‑3 hours
  • Kneeling – 2‑3 hours
• Carrying Requirements
  • Bending – 2‑3 hours
  • Carrying 0‑15 lbs – Continuously
  • Reaching (above head) – 2‑3 hours
  • Carrying 16‑50 lbs – Frequently
  • Climbing – 0‑1 hour
  • Carrying 51‑100 lbs (2+ persons) – Occasionally
  • Grasping – 4‑5 hours
  • Carrying >100 lbs – Never
• Auditory/Visual Requirements
  • Close Vision – Continuously
  • Distance Vision – Continuously
  • Color Vision – Frequently
  • Peripheral Vision – Occasionally
  • Depth Perception – Frequently
• Pushing/Pulling Requirements
  • 0‑15 lbs – Continuously
  • 16‑50 lbs – Frequently
  • 51‑100 lbs – Frequently
  • Over 100 lbs – Occasionally
• Hearing – Continuously
• Identifies physical requirements performed without assistance.

Hotel:
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions vary from moderately quiet to noisy volumes. Team members use high‑end audio‑visual equipment and electrical components and may be exposed to heights via lifts and ladders. May work in multiple hotel locations, irregular hours, on‑call status including days, evenings, weekends and holidays.

Must adhere to appearance guidelines defined by ENCORE.

Warehouse:
Work is performed at event venues as well as in a warehouse environment. Similar exposures and requirements apply. May involve irregular hours and on‑call status.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Equal Employment Opportunity statement…