Account Supervisor; FTC

DEPT® – About the Company

Vancouver, Remote. DEPT® is a Growth Invention company that helps ambitious brands grow faster. With 4,000+ specialists we deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We are a certified B Corp and Climate Neutral.

This is a 6‑month fixed‑term employee contract, with the possibility of extension. As an Account Supervisor you will oversee the delivery of a variety of campaigns. You will project‑manage the production process end to end, assist in leading a client services team alongside global counterparts, and represent DEPT® to our clients, adding value to relationships beyond organizational skills through account management and strategic planning.

• Manage briefs from start‑to‑finish, ensuring successful delivery to deadlines across multiple campaigns
• Liaise with clients and manage expectations
• Communicate feedback, plan and manage workloads of the team
• Ensure feedback requirements are met while staying true to the brand’s values
• Build a full understanding of the client’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs
• Work closely with creative teams and oversee all statements of work/proposals
• Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible; meet success criteria as projects are delivered to time and to budget
• Report back to management with internal and external issues and events that might impact accounts
• Maintain a strategic overview of assigned accounts – running regular internal client‑facing account reviews, proving metrics, feedback, research, etc.
• Delegate and allocate responsibilities efficiently to manage projects end‑to‑end
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Match project tasks with opportunities for development so that employee potential is utilized to the maximum
• Mentor, train and manage junior account managers and apprenticeships where available
• Conduct performance reviews of team members and identify areas for improvement, giving feedback

• Demonstrable agency experience in Client Services, preferably in a Senior Account Manager role
• Experience delivering a broad range of multi‑channel marketing communications, including digital
• Extremely organized, able to talk about tools and processes used for project management
• Ability to work under pressure and meet deadlines with ease and efficiency
• Deep understanding of production & interactive processes
• Commercially driven with experience handling budgets and timelines
• Proven business development experience and success
• Resource management skills and ability to handle complex / sensitive issues
• Experience leading others directly or as a mentor

• A flexible, hybrid/remote working policy
• Competitive salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme
• 15 days paid holiday annually plus public holidays
• Refreshments in the office all week and drinks at 4 pm on a Friday
• Enhanced family‑friendly policies to support new parents
• Social and cultural events, plenty of opportunities to connect with colleagues
• Inspirational talks with regular guest speakers and events
• Learning and development, continuous opportunities to grow and advance
• Buddy programme to help you through your first weeks at DEPT®
• Reputation for doing good; certified B Corp® since 2021, Agency of the Year at The Lovies and The Webby Awards
• Awesome clients at all sizes and industries; celebrate all successes together
• Opportunities for training, development and certifications
• Global annual DEPT® Cares Month, donating skills to local charities

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. We pioneer ideas, act fast, and move further because standing still is not in our DNA. We value curiosity, intent and relentless innovation. Our culture runs on better together, relentlessly curious, and get sh
* t done. At DEPT® you will find freedom to explore, space to collaborate, and trust to make a real impact for clients, each other, and the world.

At DEPT®, we use AI‑assisted technology (Metaview) to capture notes and summarize interview conversations. Using AI is optional; let us know if you prefer it not to be used.

We actively recruit, develop, nurture and retain talented individuals from diverse backgrounds. We encourage reasonable adjustments and welcome any reasonable adjustments throughout the recruitment process. We create an inclusive workplace where everyone has an equal opportunity to thrive. For more on our efforts, visit our diversity page.