Program Management Associate

At Klue, We’re Building the Future of Competitive Intelligence
What is the Win-Loss Team?

At Klue, our team of experienced analysts design and deliver research programs for a wide range of business-to-business (B2B) technology companies. Using a structured, scalable process, we enable our clients to improve their win rates by making more informed and impactful business decisions.

Program Management Associates drive value and promote client retention and loyalty by partnering and aligning with our client's goals, providing
-in-depth research, and excellent customer service every step of the way.

Klue acquired Goldpan.ai in 2025, enhancing our product offering. With this acquisition, we are continuing to add invaluable win-loss data to enrich the roles of our ever-growing client-base. We are excited about what the future holds ahead for us and our clients!

As a Program Management Associate
, you’ll play a central role in driving value for our clients while promoting long-term retention and loyalty. You will partner closely with clients to align on their goals, provide in-depth research, and deliver a white-glove customer experience at every step.

You’ll identify and execute the best interview recruitment strategies to keep programs on track, educate clients on win-loss and churn analysis best practices, and ensure their research programs are set up for success.

By tracking program health, implementing strategies to optimize outcomes, and supporting client adoption, you’ll make a direct impact on both client satisfaction and the overall success of the business, all while developing your skills in program management, customer relations, and strategic problem-solving.

• Win-Loss Program Success: You will be a key part in driving the success of our Win-Loss programs.

• Interview Recruitment & Outreach: Recruit qualified interview participants through multi-channel outreach (email, social, phone), managing campaigns to hit interview targets and timelines.

• Client & Stakeholder Management: Partner closely with Customer Success and internal research teams to support strong client relationships, manage expectations, and ensure programs deliver a consistently high-quality customer experience.

• Research Operations & Project Coordination: Coordinate with CSM’s to map, track, and manage project milestones, deliverables, and timelines. Keeping multiple programs organized, moving forward, and aligned with contractual commitments.

• Database & Data Management: Maintain and evolve interview and contact databases by organizing, updating, and reporting on leads, opportunities, and program data to support ongoing client updates and analyst workflows.

• Data Preparation & Analyst Support: Prepare and organize opportunity and interview data for analyst review, ensuring inputs are clean, structured, and ready for insight generation.

• Operational Excellence & Continuous Improvement: Identify opportunities to improve workflows, documentation, and use of AI-driven tools to move faster, reduce friction, and scale research operations efficiently.

We want you to love the role you are in and believe these skills and experiences will help you to be successful! You’ll know you’re successful when:

• Programs run on time and without friction. Win-loss and churn programs are executed smoothly end-to-end, with milestones met, stakeholders aligned, and minimal oversight required.

• Clients and teams trust you. Clients feel supported and informed, and internal teams rely on you as the go‑to operator who keeps everything moving.

• Interview and data targets are consistently hit. Interview goals are met, databases are clean and analysis-ready, and analysts can move quickly into insight generation.

• Operations continuously improve. You proactively streamline workflows and use AI and tooling to increase efficiency, scalability, and quality over time.

Must Haves

• Great organizational and project management skills and the ability to focus on top priority tasks.

• Strong written, verbal, and listening communication skills.

• Self-driven and persistent, with a strong sense of ownership and follow-through.

• Stron…