Client Partner

ABOUT APPLY DIGITAL

Apply Digital is a global experience transformation partner. We drive AI‑powered change and measurable impact across complex, multi‑brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value their business and customers.

Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.

Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India.

At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross‑functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well‑oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.

Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.

Visit our Careers page to learn how we can unlock your potential.

Location:

Apply Digital is hybrid/remote daily. The preferred candidates should be based in the Greater Toronto Area of Canada, working in hours that align to ET.

We are seeking a Client Partner with a proven track record of growing and expanding high‑value client relationships across multiple verticals, who excels at uncovering new opportunities and driving measurable business impact. Our preferred candidate has extensive experience owning dynamic portfolios of strategic, enterprise accounts and building long‑term, trusted relationships. They have a passion for all things digital – innovation, products and experiences – and are expert speakers with C‑level executives about how digital can help transform their company and create value.

Apply Digital believes that the diversity of ideas leads to the best solutions; we need someone who is collaborative by nature, both externally and internally. More than anything else, we are looking for someone with a track record of satisfied clients, engaged team members and account growth.

• Have a leadership role across a portfolio of accounts on the East Coast, accountable for account growth, customer and team satisfaction, and financial goals.
• Develop actionable client account plans to drive organic account growth and support regional growth targets.
• Position Apply as a strategic partner, and become a trusted advisor to our most senior clients.
• Provide overall account leadership to ensure we deliver high‑quality work that satisfies our customers, earning new work for Apply.
• Ensure that our client’s needs, priorities and goals are well communicated to the Apply team.
• Develop strong relationships with Apply team leads and other members of your accounts.
• Collaborate with Business Development Directors in the East to support new business efforts in the region.

• At least 10 years experience in enterprise Client Services for a digital agency, strategic consultancy or digital product studio.
• Extensive experience high‑value client accounts across diverse industries, with a track record of driving strategic growth and delivering measurable business impact.
• Deep expertise working across digital products, platforms, and creative, content, and commerce solutions.
• A strategic relationship builder and a great listener who can quickly build trust and rapport with C‑level executives as well as more junior day‑to‑day contacts.
• An innovative thinker and a solution‑focused problem solver who can juggle multiple priorities and thrives in ambiguity.
• Someone who exhibits a high degree of independence, gravitas and…