Senior Product Manager, Billing and Licensing

Senior Product Manager, Billing and Licensing

Clio’s suite of products is rapidly expanding, and the needs of our users are diverse and constantly evolving. As Clio has built new products and acquired new companies, our Platform team is responsible for ensuring that all of these products fit cohesively together and interact frictionlessly.

The Billing and Licensing team is responsible for building the tools for how we (Clio) bill our customers. Clio has multiple products and a growing number of ways we monetize these different products.

We are seeking a highly motivated and technical Senior Product Manager to lead the development and evolution of our Billing and Licensing systems.

This role requires two critical skillsets to be successful:
1) someone who can deeply understand our billing systems today from a technical and product perspective and
2) someone who can build alignment across a large number of GTM and business stakeholders (Sales, Rev Ops, Monetization, Marketing, Legal, Finance, etc.).

This role can be performed from one of our Canadian offices in a hybrid setting twice per week or remotely from Canada or from the US. Some exceptions may apply.

• Entrepreneurial and ownership mentality: you care about the details and are able to advocate for change even in areas that aren’t directly yours (without being a jerk). Think deeply, act quickly.

• Crystal clear communication: you can distill deeply complex and technical concepts into something our customers and the rest of the business can understand.

• Outcomes-focused: at every step in the product development process, you are obsessing over how to maximize impact for our customers and the business.

• Customer-obsessed: you talk to customers all the time (weekly, at least), and understand deeply how they want to get their work done.

• Collaboration:
  
  you’re a delightful and effective collaborator with everyone in the business.

As a Senior Product Manager on the Billing and Licensing team at Clio, you will own the strategy and execution for how we will support billing our customers for our product suite.

Strategic Product Leadership:

• Develop and execute a product vision, strategy and roadmap for the Billing and Licensing teams, aligning with Clio's overarching business objectives and customer needs.

• Depth & Breadth: you will need to understand our customer needs across the whole Clio product suite and then think deeply on how best to solve these issues.

• Work cross-functionally with other product managers, engineers, designers, and stakeholders to deliver high-quality product changes.

• Work cross-functionally with many other teams and stakeholders to deliver high-quality product changes.

• Oversee the entire product lifecycle from ideation to launch.

• Use data and customer insights to track key metrics and performance indicators, identifying opportunities for product optimization and continuous improvement.

• Collaborate closely with key stakeholders, including customers and other Clio product teams, to gather insights, feedback, and requirements that inform product development and improvements.

• Build and maintain strong relationships with internal teams, ensuring alignment across departments and effective communication of product goals and milestones.

• Over 4 years of experience in product management roles within the tech industry, with a proven track record of managing and enhancing complex software products or platforms.

• Exceptional ability to build strong relationships across the business, drive constructive conversations, and land decisions in ambiguous situations.

• Experience building technical products.

• Strong business and metrics focus.

• Experience conducting user research, gathering feedback, and using data to inform product decisions that enhance the user experience.

• Proven ability to lead cross-functional teams and collaborate effectively with stakeholders across product, engineering, design, marketing, and sales teams.

• Excellent communication skills with the ability to influence others and drive product initiatives forward.

• Growth mindset when it comes to…