Sales Operations Specialist

Sales Operations Specialist

12-Month Maternity Leave Contract

Target

Start Date:

asap

Location:

Remote (Canada)

This job is open to candidates working hybrid in Vancouver or remote within Canada.

We're here for curious explorers who embrace the present while caring for our shared future. At Native Shoes, we design footwear to stand the test of time and be gentle on the planet—so that everyone can live lightly. Our team brings our values to life every day through:

Team – We all contribute to an environment of inclusion and connectedness. Individually, we are great, and together, we are unstoppable.

Ownership – We act like owners, recognizing our agency to bring the change we want to see at work and in life.

Curiosity – We ask more “what ifs” and choose to be courageous in the pursuit of greatness.

Belief – We believe in the possibility of greatness, in our team and ourselves.

At Native Shoes, we bring these values to life in everything we do. Our fast-paced, ever-evolving work environment is built for big ideas and fresh thinking—where honesty and challenges are encouraged in a supportive space.

You are detail-oriented, highly organized, and thrive in a fast-paced environment. You love solving puzzles, building efficient processes, and turning data into insights. You’re equally comfortable digging into spreadsheets, managing ERP and EDI systems, and collaborating across teams to ensure smooth operations. You pride yourself on delivering excellent client service and see yourself as a connector between sales, operations, and customers.

• Provide exceptional and proactive client experiences across independent accounts
• Support clients with seamless order processing and fulfillment, responding to needs in a timely manner
• Ensure orders entered in the ERP system are accurate and up to date, including cancellations, return authorizations and change orders
• Analyze vendor compliance manuals and communicate client shipping requirements to internal teams and external vendors to ensure shipment accuracy
• Monitor warehouse turnaround time to ensure orders ship on time and investigate and resolve any shipping discrepancies or errors
• Provide relevant and timely product updates to the sales team and wholesale clients
• Create reporting and provide insights and recommendations that drive the wholesale business and foster client success. Use data warehouse to create more efficient reporting tools that reduce time and improve data accuracy
• Partner with planning, merchandising and sales teams to achieve sales targets and goals through assortment planning and opportunities
• Take ownership to resolve challenging customer issues and escalation when necessary
• Manage EDI orders, testing, set up, maintenance and troubleshooting
• Manage client portal purchase order entry and catalogue set up
• Track major account SMU orders
• Lead cross-functional team projects
• Attend client meetings to manage the sale through to the final delivery
• Team Lead for Full Circle: work cross functionally with IT to optimize Full Circle including troubleshoots and future development
• Work closely with Sales Reps understanding their needs and requirements providing a best-in-class service and increase sales
• NuOrder: responsible for working cross functionally with Sales, IT & Marketing on setting up NuOrder for seasonal order entry. Support with data load, creation of line sheets, customer specific requests, sales support documents (link tree), Order Management & troubleshooting
• Support in ad hoc requests as dictated by the needs of the business

• 3+ years of experience in sales operations, customer service, wholesale operations, or a related field
• Strong working knowledge of ERP systems (Full Circle experience an asset)
• Experience with EDI order management and client portals
• Advanced Excel or Google Sheets skills; able to manipulate large data sets and create reporting tools
• Familiarity with NuOrder or similar B2B platforms a strong plus
• Demonstrated ability to build strong cross-functional relationships with sales, planning, merchandising, IT, and warehouse teams
• Analytical mindset…