Senior Delivery Manager

Senior Delivery Manager – Pro Cogia

Pro Cogia Vancouver, British Columbia, Canada

We help businesses transform data into real growth! Our clients operate in high‑stakes, highly regulated industries such as telecom, financial services, and life sciences. We partner by embedding expert data science, engineering, and AI talent directly into projects that matter, delivering end‑to‑end data solutions that unlock new value and insights. Our diverse, close‑knit team prioritizes development, offers competitive salaries, generous benefits, and supports an inclusive culture that values equality, growth, innovation, excellence, and ownership.

The Senior Delivery Manager at Pro Cogia leads the delivery of world‑class data and AI solutions for our clients. While delivering high‑value, billable client work, you’ll take ownership of growing accounts by identifying new opportunities, expanding into additional departments, and driving revenue growth.

• Act as delivery manager for assigned clients, owning expansion goals and revenue growth targets.
• Build strong client relationships, becoming a trusted partner who understands business priorities and long‑term strategy.
• Deepen existing client relationships and build new relationships across stakeholder groups.
• Build and own a portfolio of client accounts that delivers consistent year‑over‑year growth.
• Proactively identify expansion opportunities by:
  • Surfacing new needs in adjacent teams/functions.
  • Proposing add‑on projects.
  • Driving early renewal and follow‑up engagement discussions.
• Partner with Sales, Business Development, and Delivery Direction to shape SOWs, proposals, and pitches tied to revenue growth objectives.
• Develop portfolio‑level growth strategies and action plans with Sales and the Foundry.
• Partner closely with Sales to actively mine accounts and drive client growth through expansion and retention initiatives.
• Track and report progress towards assigned expansion and revenue goals.

• Serve as a hands‑on consultant on client projects, maintaining billable utilization targets.
• Lead project work streams end‑to‑end, ensuring deliverables meet scope, timelines, and quality expectations.
• Translate complex client problems into actionable technical and business solutions.
• Act as the senior subject‑matter resource on engagements, providing oversight and escalation support.
• Own client satisfaction (C‑Sat) as a core accountability, ensuring delivery excellence drives retention and long‑term account growth.
• Serve as a trusted advisor to client leadership, providing guidance on data, analytics, and AI initiatives aligned to business objectives.

• Demonstrate a consultative mindset by proactively identifying client and company pain points, opportunities, and risks, and bringing insights, recommendations, and ideas to clients.
• Apply “Applied Innovation” by conceiving new approaches and solutions and partnering with the Foundry and Sales teams to bring innovative offerings to clients.
• Conceive and introduce new, improved delivery and business models that help clients achieve objectives while driving improved revenue and margins for Pro Cogia.
• Serve as a liaison between the Foundry and clients to rapidly share, validate, refine, and deploy innovative solutions.

• Directly manage a team of consultants, including career development, performance management, and consistent 1:1 check‑ins.
• Mentor consultants on soft and hard skills required for the role.
• Develop learning plans for consultants as needed.
• Provide coaching on technical excellence, consulting skills, and client engagement.
• Ensure consultants are aligned with project expectations and proactively address delivery risk or issues.
• Develop and mentor the next cohort of Delivery Managers (DMs), supporting their progression into leadership roles.
• Support recruitment, serving as the hiring manager for your team, responsible for identifying hiring needs, compiling job descriptions with HR, participating in interviews, and providing candidate feedback.
• Participate in onboarding new team…