PGT Administrator

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Parking & Ground Transportation is vital in connecting passengers, employees, and visitors to YVR by managing airport parking and ground transportation services that ensure safe, reliable, and seamless access through strong operations, technology, and customer‑focused service delivery.

Reporting to the Manager, Commercial Services, the PGT Administrator plays a key role in keeping PGT owned parking and ground transportation systems performing at their best. As the system subject matter expert, you’ll monitor performance, resolve incidents, lead upgrades, and work closely with vendors and IT to ensure seamless operations—while overseeing system configuration, user training, and related purchasing and vendor tracking.

If you’re a hands on problem solver who thrives in fast paced, operational environments, this is a high impact role where your expertise will make a visible difference.

• Run the day‑to‑day operation of PGT‑owned parking and ground transportation systems by monitoring system performance, uptime, and data to ensure everything works as intended.
• Maintain service continuity and improvement by conducting system checks, managing outages and workarounds, and preparing clear performance reports for internal oversight.
• Serve as the system administrator and subject matter expert for all PGT‑owned systems by managing user access and configurations, supporting front‑line issues, and coordinating with vendors and IT to resolve incidents, outages, upgrades, and system problems.
• Support the administration of PGT goods and services budget by coordinating purchases, processing and tracking invoices, monitoring vendor usage, and maintaining accurate records in line with established policies.
• Create and maintain system documentation and training materials and deliver operational and technical training to ensure front‑line staff use systems consistently and effectively.

• Minimum three years’ experience in systems administration supported by High school diploma plus a two year certificate or diploma in systems administration, business, or a related field or an equivalent combination of training and experience.
• Strong computer skills, including MS Office (Excel, Word, Outlook, PowerPoint);
  Power BI proficiency preferred.
• Experience with financial or administrative tasks such as bookkeeping, invoicing, or record‑keeping.
• Familiarity with enterprise systems and databases (e.g., Oracle, Maximo, parking and payment systems) considered an asset.
• Experience supporting parking operations, including manual, automated, cashier, and cashier‑less systems.
• Strong analytical and problem‑solving skills with the ability to troubleshoot issues and meet deadlines.
• Ability to work collaboratively and communicate effectively with operational, technical, and vendor teams.

Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. This helps us meet federal language obligations while ensuring a welcoming experience. Candidates who do not speak French are still strongly encouraged to apply.

Previous job performance will be taken into consideration for all internal candidates that apply for this position.