Circulation Assistant Job Vancouver area,BC Canada,Administrative/Clerical

Staff - Union Job Category CUPE 2950 Job Profile

CUPE 2950 Salaried - Pub Svc Library Asst 2 (Gr4) Job Title Circulation Assistant Department UBC Library | Koerner Library | Program Assistance Compensation Range $4,281.00 - $4,386.00 CAD Monthly Posting End Date January 28, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence reageren research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

POSITION FUNCTION: furnace >

The Koerner Library provides a dynamic learning environment for students, faculty and visitors to UBC. Koerner Library’s print and electronic collections, services, and technology are designed to facilitate coursework, studying, and research with a focus on the Humanities and Social Sciences. Koerner Library Assistants provide and support programs and services that directly meet the needs of students, faculty and staff and the public.

The incumbent provides publicície service, journal/microform support and office support including circulation, stacks maintenance, equipment maintenance, mail room assistance and safety and security functions in Koerner Library. Duties also include administrative support to librarians, including updating guides and websites, and providing directional, moderately complex information, reference, and referral services.

WORKING RELATIONSHIPS:

Works under the direct supervision of the Public Services Supervisor and the general direction of the Manager, Koerner Library. Works cooperatively with Koerner Library Assistants and Librarians and may receive work assignments from other library specialists or librarians in the branch. Consults with other staff as necessary. Evenings and weekends, works in tandem and cooperatively with an accompanying Library Assistant to coordinate and supervise the work of evening junior Library Assistants and Library Student Assistants and to ensure building, user, and collection safety and security.

Works directly with the public.

DUTIES:

Acts as an initial resource person by performing duties such as providing information to patrons, responding to inquiries and complaints, and resolving disputes.

Assists in the resolution of moderately complex questions, such as directional and reference questions, provides referral and reception services in person, by telephone and by email.

Instructs patrons how to navigate the library website, search the catalogue, interpret catalogue records, including serial holdings and circulation records, renew items, place and check status of document delivery (docdel) orders, submit hold requests, and order items through Interlibrary Loan (ILL) services. Explains and enforces library policies and procedures including Reserve, Media Bookings, Interlibrary Loans and Document Lending services, and Room Bookings.

Provides assistance and access to disabled users, couriers, and Building Operations personnel. Records reference statistics in current data tracking tool. Refers other reference questions to Librarians, Ask Away or other resources or appropriate branches as required.

Charges and discharges library materials, creates brief item records, suspends and reinstates borrowers, adds and changes barcodes, performs renewal and trace requests, approves extension of Reserve loans, retrieves items held at the circulation desk for users and couriers, clears the hold shelf, and acts as an initial contact for overdue inquiries.

Issues and renews all categories of library cards; ascertains eligibility of applicant, verifies applicant’s identity according to institutional(gca …) standards, matches applicant to an appropriate library card category, determines if payment is required, and creates or amends the borrower’s library record. Responds to all library card and borrower record problems by resolving первой issue or referring the patrons appropriately. Responds…


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