Office & Guest Experience Representative

Office & Guest Experience Representative

Join to apply for the Office & Guest Experience Representative role at BC Children's Hospital Foundation

Base pay range: CA $51,000.00/yr - CA $57,000.00/yr

Full time, Permanent

At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world‑class research institute, mental health facility and rehabilitation center.

Our work makes a profound difference. From helping get the boldest research ideas off the ground to supporting the most advanced equipment, together we are pushing the boundaries of what’s possible in children’s health care. This is no small task - which is why we’re looking for passionate people to join our team and help propel our work forward to power the possible
.

• Create exceptional first impressions by warmly welcoming donors, partners, and guests, ensuring every interaction reflects care, gratitude, and the Foundation’s commitment to powering the possible.
• Serve as the central point of connection at a dynamic reception desk, thoughtfully managing incoming calls, inquiries, and visitor check‑ins with professionalism, discretion, and attention to detail.
• Coordinate welcoming spaces for collaboration
  , organizing meeting room bookings and logistics for internal and external engagements to ensure every experience is seamless and well supported.
• Support smooth daily operations by overseeing mail, package deliveries, and courier services, and maintaining office and kitchen supplies that help create a comfortable, inviting workplace.
• Collaborate across the Foundation to support donor visits, recognition moments, and special events, contributing to cross‑functional initiatives that celebrate generosity and impact.
• Continuously enhance the guest and workplace experience by identifying opportunities to improve visitor processes, reception workflows, and office efficiency.
• Support Experience team administration including setting regular monthly meetings, supporting expense submissions and general team support.

• Certificate or diploma in a related field such as hospitality, administration or business.
• Minimum three years of experience in an administrative or receptionist role, ideally in healthcare, nonprofit, or donor‑focused settings.
• Strong working knowledge of Microsoft Office Suite, calendar tools (Outlook, Teams), and familiarity with CRM or donor management systems.
• Exceptional verbal and written communication skills, with a polished and professional demeanor.
• Excellent multitasking and organizational abilities, with a keen eye for detail and a proactive mindset.
• Proven ability to handle sensitive interactions with discretion, diplomacy, and confidentiality.
• An affinity for our values – Think Big, Step Up, and Lead with Heart.

Ensuring that kids receive the best health care imaginable is no small task, therefore taking care of our team is a top priority. To help you power the possible and to support you in your health, well‑being, and career growth, in addition to competitive compensation, we offer perks, generous vacation, top‑notch health and dental benefits, a defined benefit pension plan, and a commitment to professional development.

Please note that this role is required to be in the office full‑time, five days a week from 8:30 AM – 4:30 PM.

The hiring range for this position is between $51,070 to $57,000. At BCCHF, we are committed to ensuring that compensation is fair and equitable. Your placement in the salary range will be determined by your experience, relevant skills, and qualifications as they relate to this role.

Please note that all team members of BCCHF are required to complete a vulnerable sector criminal record check as a condition of employment.

BCCHF invites and encourages all qualified individuals to apply. As an organization committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support, we welcome individuals whose lived experiences may further contribute to the rich diversification of skills, knowledge, and backgrounds at the Foundation.

Seem like the right place for you? Join us and help make kids mighty. Apply online by January 25, 2026 at

Entry level

Full-time

Customer Service and Administrative

Non‑profit Organizations