Community Administrator

Join to apply for the Community Administrator role at BGO

Who We Are: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets.

BGO is a part of SLC Management, the institutional alternatives and traditional asset management business of Sun Life.

• Recording receipts, making bank deposits, and monitoring resident ledgers and reporting on accounts receivable weekly
• Managing rental arrears; preparing Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with the Residential Tenancies Act
• Administering move-in deposits and move-out balances
• Maintaining all resident information received in accordance with Privacy rules and regulations
• Maintaining good resident relations, handling and documenting resident complaints and any emergencies in the building which occur during, over and above office hours
• Issue and deliver notices such as violation notice, Notice to End Tenancy, Notice to Enter, etc. Notice of Renewals by an approved method of service
• Code accounts payable invoices
• Further ensure resident satisfaction and service delivery through prompt service, ongoing communication and follow up (including administration of resident surveys, as required)
• Oversee office equipment repairs and order office supplies
• Ensure the office is kept organized and clean
• Perform the leasing function as required if the Leasing Representative is not available
• Assist with all office functions as needed
• Provide relief coverage of key office duties during absences
• Prepare reports – Delinquency Report, Pre-Authorized Reports, and other reports as required
• Embrace and pro‑actively support Bentall Green Oak ’s culture of environmental sustainability, and corporate and social responsibility
• Work as part of the on‑call schedule
• Other related duties as required (e.g., lifting)

• Education:
  
  A College or University education in a business field would be considered an asset
• Experience:
  
  1+ year(s) of related experience with residential property management would be considered an asset
• Relationship/Leadership
  
  Skills:
  
  Able to communicate effectively & professionally, both oral & written; able to develop & sustain cooperative working relationships with team members, senior management, contractors, residents & the public; able to partner with clients to meet client needs; self‑motivated, professional & flexible; able to motivate, empower & coach/counsel staff in the achievement of performance goals; professional phone manner; mature & self‑motivated team player with good conflict‑resolution skills;
  
  committed to personal growth & integrity aligned with Bentall Green Oak ’s objectives; ability to exercise confidentiality
• Organizational/Multi‑Task
  
  Skills:
  
  Ability to allocate one’s time effectively & manage tight deadlines; ability to work under pressure & achieve quality results; ability to handle multiple demands & competing priorities & adapt to new ideas & constant changes; results oriented, detail oriented & accurate
• Decision Making
  
  Skills:
  
  Ability to resolve problems using facts & sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage & adapt to change
• Computer
  
  Skills:
  
  Intermediate skills in Microsoft Office: MS Word, Excel, & Outlook; knowledge of Yardi an asset
• Availability:
  Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move‑in‑move‑outs, trades & rent collection; ability to handle emergencies occurring after regular office hours
• Knowledge: A complete understanding of all applicable laws, legislation, & rights…