Invoicing & Collections Associate

Overview

This is a 12 month full time temporary contract. Work

Conditions:

This is a fully remote opportunity and can be based anywhere in Canada. Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5000 highly-trained clinicians, medical experts and team members in over 300 locations, coast-to-coast, and continues to grow both organically as well as through acquisitions.

The Accounts Receivable Associate - Invoicing & Collections is responsible for timely invoicing, collections, and resolution of outstanding AR issues. They will generate and send invoices, follow up on outstanding payments, and resolve overall aged receivables. Strong attention to detail, effective communication, and problem-solving skills are essential for this role.

• Verify invoice counts to be sent to end funders match what was produced in Lifemark’s system.
• Ensure valid invoice file types (email, pdf, fax, or portal, etc.) are sent to funders based on invoicing timelines.
• Research and resolve discrepancies, follow up on paper claims.
• Provide root causes issues to the quality assurance team to ensure erroneous billing is captured and new processes are outlined to fix these errors.
• Review and monitor accounts, make outbound calls, resolve billing issues, and collect outstanding payments.
• Adhere to compliance standards, document account activity, and utilize system reports to complete tasks.

• Post secondary education or above.
• 2+ years of corporate collections experience, or 1 year in a similar administrative role.
• Knowledge of invoicing, collections, debt collection laws.
• Proficiency in Microsoft Office Suite specifically in Outlook, Excel and Word.
• Strong communication, negotiation, problem-solving, and analytical skills.
• Exceptional time management, the ability to adapt, and focus on attention to detail.
• Ensure customer empathy, respect for privacy, and be able to work independently.

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups:
Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at