Onsite IT Field Engineer: Imaging, Hardware & User Support
Job in
Van Buren, Crawford County, Arkansas, 72957, USA
Listed on 2026-03-01
Listing for:
B1 IT Solutions Inc.
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Troubleshooting and Support:
Provide expert troubleshooting and support for Windows 10 and 11 operating systems, ensuring minimal downtime and optimal performance. - Imaging and Deployment:
Perform imaging and deployment of laptops, desktops, and tablets, ensuring all devices are configured according to company standards. - Hardware Support:
Diagnose and resolve hardware issues for laptops, desktops, and tablets, including component replacements and upgrades, and support on the hardware asset management, PAV and pickup for disposal process with the HAM team. - Onsite Support:
Deliver onsite hands and feet support. - Customer Service:
Maintain a high level of customer satisfaction by providing timely and effective support, and by communicating clearly and professionally with end-users. - Documentation:
Create and maintain detailed documentation of support activities, configurations, and procedures. - Collaboration:
Work closely with other IT teams to ensure seamless integration and support of IT systems and services.
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