ServiceNow Solution Architect; Senior Manager

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.

As a Service Now Solution  Architect, you will lead the design, assessment, enhancement, and integration of advanced Service Now solutions for Huron’s clients. You will serve as a trusted advisor, steering strategic engagements and overseeing technical excellence from discovery through delivery. Leveraging your expertise in Service Now and integrating with enterprise platforms such as Workday and Oracle, you will drive clarity, direction, and innovation in ambiguous and high‑impact client environments.

Flexible living locations across the U.S. and Canada with travel required for client engagements and team collaboration up to 30%.

• Participate in requirements workshops and/or story grooming for a Huron Service Now project.
• Create technical designs for stories as required.
• Estimate level of effort for user stories.
• Execute complex configurations and customizations including scripting, APIs; include configuration, documentation, unit test case development, and unit testing (REST and SOAP integrations, integration spokes, and custom APIs for sending data from/to Service Now from external systems).
• Provide day‑to‑day technical direction, support and mentoring to a project team of senior developers, developers and testers.
• Assist in complex solutioning with a goal of maintaining OOB functionality to the greatest extent possible.
• Participate in architectural governance as required.
• Review team unit test plans to ensure they are comprehensive and adequately prove required functionality. Ensure test cases are defined for happy path, conditional paths, negative paths, boundary conditions, and edge conditions.
• Peer‑test developer user stories.
• Peer‑review story implementations for best practices and ensure OOB functionality is retained to the greatest extent possible.
• Coordinate and collaborate with external system resources to define, implement, test, and deploy integrations.
• Act as the point of technical contact during execution of UAT testing.
• Manage creation of deployment documentation, scripts, update‑set packaging, validation, and technical sign‑off.
• Execute production deployment on behalf of the client.
• Serve as technical lead for the initial hyper‑care period.

• Bachelor’s Degree in Engineering, Computer Science (CS), Information Technology (IT), or other relevant field of study.
• 5+ years in a Service Now technical delivery capacity (preferably with an Elite‑level Service Now partner – not in an internal role).
• 7+ green‑field implementations of multiple Service Now modules, including "Now Assist" and "AI Agents".
• Current Certified System Administrator (CSA) Certification – REQUIRED.
• Current Certified Application Developer (CAD) Certification – REQUIRED.
• 2 Certified Implementation Specialist (CIS) Certifications in 2 different product lines – REQUIRED.
• Progressive growth through experience as a developer and senior developer.
• Lead technical resource on your last two implementations.
• Working knowledge of predictive analytics, generative AI, and Agentic AI.
• Knowledge of virtual agent.
• Knowledge / Certification / experience with Performance Analytics.
• Strong JavaScript, Node.js, Angular, and DOM knowledge / experience.
• Knowledge / experience with Now Create / Service Now Best Practices.
• Experience with one or more of the following Service Now modules (preferred): CSM, HRSD, Enterprise Asset Management, SPM, or GRC.
• Service Now CTA or CMA – preferred.

• Impact:
  Shape the digital future for leading organizations by architecting transformative Service Now solutions.
• Growth:
  Access robust training, mentorship, and career advancement opportunities in a culture that values innovation and curiosity.
• Collaboration:
  
  Work alongside passionate…