Help Desk Technician

Help Desk Technician

This individual will be responsible for various IT-related tasks, including resolving IT support tickets, responding to users, and general troubleshooting. The ideal candidate will possess professional experience in an IT role working with a team of IT professionals.

• Resolve and log emails sent to IT support
• Respond to and resolve IT-related issues over the phone
• Set up, maintain, and troubleshoot company mobile phones, desktop, and laptop PCs
• Installation of operating system and user applications
• Routine maintenance and data recovery
• Troubleshoot hardware and software issues
• Implement anti-virus software and use it for virus and spyware removal as needed
• Configure, maintain and troubleshoot printers of all types including laser, thermal, and impact
• Resolve any Microsoft-embedded OS configuration issues
• Resolve any mobile and wireless devices
• Creating new user accounts for warehouse software
• Creating new domain/AD accounts
• Create and link shared folders
• Relocating users and hardware within the facility
• Changing user's access within warehouse software
• Maintain a clean, neat, organized work area at all times
• Updating equipment inventory, knowledge base documentation, and maintaining assets
• Other duties as assigned

• High school diploma or equivalent and relevant certifications
• Ability to pay attention to detail, meet deadlines, and work within a team environment or independently
• Be able to communicate and be able to interact with all levels of personnel
• Must have excellent written and verbal communication skills
• Knowledge of Microsoft Applications
• Knowledge of warehouse operations is a plus
• Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, scissor lifts) in a high‑paced environment
• Must possess the ability to lift up to 50 lbs

• FULL BENEFITS (HEALTH, VISION, DENTAL, LIFE)
• HOURLY RATE WORKING 8‑5 M‑F
• 401(k)
• PAID VACATION/HOLIDAYS
• WEEKLY PAY PERIOD / DIRECT DEPOSIT PAYROLL
• CONSISTENT GROWTH / RAISE OPPORTUNITIES