Clinic Manager II

Overview

Job Description:
Clinic Manager II

La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. We work to ensure individuals who do not have health coverage receive the same level of quality healthcare as those who have coverage.

From our genesis as a community health center in 1971, we understood that we cannot heal our communities without addressing the economic and social factors that affect health. We operate across 35 sites in Alameda, Contra Costa and Solano counties to coordinate a broad network of services for the well-being of our diverse patient population.

Be on the front lines of excellent community healthcare. If you have this calling, La Clínica is the place for you. Join the La Clínica family and work shoulder to shoulder with dedicated healthcare professionals. You will work hard, but the teamwork, commitment to our community, and our dedication to giving patients the high-quality healthcare they deserve will inspire you. You will see the impact of your work in the faces of our patients and the clinical staff who depend on your leadership to do meaningful work.

You will build your skills through La Clínica’s trainings and professional development opportunities that support managers in their essential work.

Major Areas of Responsibility include but are not limited to:

Clinic Manager II classification will be considered in cases where Managers oversee sites with more than 50.0 staff FTE and require oversight of multiple functions or departments within their site.

• In collaboration with medical operations leadership, develops, documents, and coordinates appropriate clinical policies, procedures, and protocols for clinical services.
• Coordinates clinic schedules with inpatient coverage schedules if needed.
• Participates in the development and modification of service programs as needed.
• Practices open and effective communication with staff, providers, support departments, and leadership team.
• Participates in organizational committees or work groups as assigned.
• Creates provider and staff schedules.
• Allocates site resources to effectively deliver services.
• Responsible for fiscal oversight and management for clinic site, including planning budgets, authorizing expenditures, and financial reporting.
• Other duties as assigned by supervisor.

• Assures new personnel receive a thorough orientation to La Clínica as well as site and job-specific orientation.
• Provides administrative supervision to frontline staff and medical assistants. If the individual in this position is a licensed practitioner, they will be required to provide clinical leadership and supervision to assure clinical competence and service orientation to patients served.
• Executes human resources supervisory responsibilities in accordance with La Clínica’s policies, procedures and applicable laws, consulting with Human Resources as appropriate.
• Supervises and oversees the hiring and training efforts for the clinic, including managing and posting vacancies, interviewing, hiring, and training employees.
• Responsible for assigning and directing work of clinic staff, appraising performance, coaching, implementing performance improvement plans, addressing complaints, and resolving work-related issues within the clinic.

• Provides ongoing evaluation and service improvement processes to ensure patient care, staff relations, and operational efficiency are well integrated.
• Documents, investigates, and resolves complaints; refers unusual problems to Associate Director and Operations Director.
• Develops medical services and educational programs in support of the department’s overall role in La Clinica’s mission.
• Assures principles of customer service are demonstrated in all aspects of department operations.

• Administration and Management:
  Knowledge of business and management principles related to strategic planning, resource allocation, human resources, leadership technique,…