Area Installation Specialist; Interiors Vallejo, CA

Base pay range

$24.00/hr - $27.00/hr

The Area Installation Specialist (AIS) assists with the customer experience throughout the install job life cycle. This includes performing technical measures, assessing pre-existing conditions, and performing product affirmations. The AIS conducts Job Site Inspections (JSIs) to review quality of work, conduct service provider badging checks, and meet with customers to ensure the install experience is consistent with THD standards.

• 25% Customer Experience – Initiates and maintains regular communication with customers across the install life-cycle, resolves open questions or job changes, and manages open services and assigned Care Tickets to resolution.
• 60% Job Process Management – Manages all jobs from assigned area and product category, performs product affirmations and technical measures, conducts JSIs, conducts service provider badge checks, documents scope changes, and ensures the overall install experience meets or exceeds customer expectations.
• 15% Operations – Assists in management of customer inquiries across the install life-cycle, resolves open services, initiates change of scope requests to drive efficient job timelines, and uses reporting and related systems to provide overall customer experience and accuracy at install.

• Reports to District Installation Manager
• No Direct Reports

• Typically requires overnight travel less than 10% of the time.

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must pass pre-employment test if applicable.

• Construction/home improvement industry experience.
• Prior experience managing residential home improvement install projects.

• Bachelor’s degree program or equivalent degree in a field of study related to the job.

• No additional education.

• Action Oriented
• Business Insights
• Collaborates
• Communicates Effectively
• Customer Focus
• Strong time management and organizational skills
• Strong negotiating skills
• Strong business acumen
• Problem solving and multi-tasking skills
• Collaborative leadership skills where strong value is placed on partnerships