Patient Care Navigator

At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States.

By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care

About the role

As a Patient Care Navigator/Substance Use Navigator (SUN), you play an integral role in supporting medication for addiction treatment (MAT) while serving as an advocate to your patients throughout their transition from the acute care setting to outpatient treatment.

* This position will require Monday-Friday, 8-hour shifts between 10 a.m. and 6:30 p.m.

* This position is an onsite position.

* This position will be located at a hospital in Vallejo.

• Act as a Substance Use Navigator (SUN) to interact with patients, assess their readiness for treatment and links the patients to care.
• Utilizes motivational interviewing techniques to communicate with patients in a respectful, culturally appropriate, non-judgmental manner.
• Maintains up-to-date information about the effects of various substances, withdrawal symptoms, and treatment options to effectively educate and counsel patients.
• Provides liaison services to Addiction Medicine and outpatient clinics that manage addiction and wellness efforts towards sobriety.
• Required to attend and represent the organization at training and meetings at the request of CA Bridge program of the Public Health Institute.
• Clearly communicates the purposes and services available to patients, family members and caregivers.
• Promotes expansion of MAT program and philosophy within the hospital.
• Works with the patient to coordinate transition into or out of a care setting by following instructions they received from a medical professional. This may include faxing information, obtaining referrals or authorizations, arranging transportation, coordinating durable medical equipment (DME), making and confirming appointments, obtaining test results, and other patient related duties as designated.
• Practices regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role.
• Maintains frequent contact with SUN Program Supervisor and MAT Physician Champion to assist with other duties as assigned in support of other hospital initiatives. Interacts with the care team to collaboratively build a care pathway for patients to achieve sobriety and directs the execution of such a plan. Remains aware of and develops relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provides information on such services to patients as needed.
• Maintains privacy and confidentiality of any drug treatment efforts throughout the patient’s lifespan of treatment.
• Facilitates patients’ utilization of community resources to support patient wellness.
• Initiates steps to promote patients’ access to health insurance.
• Establishes relationships with, and serves as primary point of contact for, patients diagnosed with substance use disorder or co-occurring mental health disorders. If required by the hospital, this may include initial patient assessments and brief interventions using standardized tools.
• Maintains documentation of all client encounters in excel or software-based program and completes reporting requirements according to program standards.
• Fully discloses relevant training, experience, and credentials, in order to help patients, understand the scope of services the Substance Care Navigator…