Case Manager

Who we are:

La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health.

Over 90,000 individuals come to La Clínica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. We are also a National Health Service Corps approved site; our therapists and providers are eligible for federal and state loan repayment.

Under the supervision of the Site Manager and Clinical Supervisor, the Case Manager works actively to mitigate the social determinants of health that disproportionately impact our patient population. As an essential member of the primary care team, the role requires developing strong relationships with at-risk patients and families, and with other service providers to support our patients in accessing culturally appropriate psychosocial services.

The Case Manager provides patient services within the primary care clinics; occasional meetings off-site may occur. The role is suited for someone seeking to advance a career in behavioral health or related social services, with experience in a medical/social service setting, ideally providing case management and crisis intervention services. La Clínica supports continued education, training, and career advancement.

• Demonstrated cultural competence and proactive self-reflection on positionality and incorporation of antiracism approaches to clinical care
• Knowledgeable in the principles, practices and techniques of social work; basic psychological theory and practices as related to human behavior
• Familiarity with local resources and regulations (i.e. behavioral health care setting)
• Familiarity with Motivational Interviewing
• Ability to quickly identify risk factors as they relate to patient safety and communicate these immediately and effectively to appropriate team members
• Ability to form empathic and collaborative relationships with patients with medical and behavioral health challenges and flexibility in meeting patients’ needs
• Excellent organizational skills and a high degree of interpersonal competence with both staff and patients
• Ability to work with others on the startup of a new program
• Ability to work in a fast‑paced environment as part of an interdisciplinary team, and to establish effective working relations with staff, patients and community partners
• Ability to take on new tasks as needed
• Ability to conduct psychosocial assessments
• Ability to work across cultures and demonstrate support of diversity, equity and inclusion

• Case Manager I: must have BA in social work, psychology, counseling or related field from an accredited program or university
• Must hold a current BLS (Basic Life Support) Certificate; you will have 30‑day grace period to obtain your certificate from the date of hire
• Two years counseling or case management experience in a medical/social services/mental health setting preferred
• Experience providing support and advocacy
• Experience with Motivational Interviewing preferred

• Improve access, coordination and care management for La Clínica patients who have medical and behavioral health care needs
• Act as a single point of contact to receive referrals, including warm handoffs, from behavioral health agencies
• Support patient engagement, linkage, coordination, monitoring, follow‑up and advocacy
• Establish and maintain good working relationships with staff, medical providers and outside professionals
• Participate in case presentations, seminars, supervision, meetings, trainings, peer review as needed
• Maintain close communication with related health, educational, behavioral health and social…