Customer Service Representative

Job Description

The following is the overview of the Customer Service Representative position at California Check Cashing Stores in Vallejo, CA.

• Job Title
  :
  Customer Service Representative
• Location
  :
  Vallejo, CA
• Company
  :
  Community Choice Financial® Family of Brands (CCF)

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast‑paced environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, customer payments) while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry‑level position, so you’ll receive hands‑on training, coaching, and development as we invest in your long‑term success.

If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, explore this role.

The hourly wage for this position is $20.00 per hour. The hourly rate is just one element that makes up our Total Compensation package.

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules.
• Cross‑brand training that enables you to move into opportunities at any of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Medical insurance coverage options (HSA/FSA/Dependent Care FSA) including telemedicine.
• 401(k) and Roth 401(k) retirement plans with generous company match.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits such as dental, vision, disability, supplemental life, AD&D insurance, accident, critical illness, hospital indemnity,  protection, legal services, and pet insurance.
• Free access to mental health resources and life coaching via our Employee Assistance Program.
• Discount Marketplace offering exclusive discounts from nationwide and local retailers.
• Paid time off that grows with tenure, starting at 12 days in the first year.
• Business casual dress code that includes jeans and sneakers.

* Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents and eligibility requirements.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity in a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Perform outside of the office, where applicable, including on‑site vehicle appraisals, store errands, and external marketing. Participate in in‑store and community events.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with company policies, procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment and navigate multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time schedule requires a minimum of 40 hours per week. Store hours and minimum hours may change by brand at the company’s discretion.

• High school diploma or equivalent.
• Excellent verbal and written communication skills with…