Client Onsite Engineer

Client Onsite Engineer

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers.

Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.

At XTIUM, we don’t just build IT solutions—we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You’ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast‑paced environment. If you’re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity.

Our team members are the driving force behind our success, and we’re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you’re ready to contribute and help shape the future, XTIUM is the place for you.

The Professional Services organization is an integral part of the overall strategy of XTIUM. Its purpose is to grow profitable PS revenue with valued, scalable services while supporting the growth and health of our managed services. PS is committed to providing great service to our clients and to be seen by them as a trusted advisor.

The Client Onsite Engineer will be responsible for providing first‑level support to client’s Headquarters and other doctors’ offices that are in the client’s family. Daily tasks and locations of work will be determined by incident tickets in Service Now and light project work as needed.

• Operating Systems:
  Proficiency in common desktop operating systems, especially Windows and macOS, including installation, configuration, Microsoft Active Directory, and basic troubleshooting.
• Hardware Knowledge:
  Familiarity with computer components (CPU, RAM, hard drives) and peripheral devices (printers, scanners). This includes the ability to perform basic hardware diagnostics, repairs, and installations.
• Networking Fundamentals:
  Understanding basic networking concepts (LAN, WAN, Wi‑Fi, IP addressing, DNS, DHCP) and the ability to troubleshoot simple connectivity issues using tools like ping or ipconfig.
• Software and Applications:
  Hands‑on experience with common productivity suites (like Microsoft Office/Office 365), email clients, web browsers, and antivirus software. This also includes installing, updating, and resolving application errors.
• Troubleshooting Methodology: A systematic approach to problem‑solving, including gathering information, isolating the cause, applying fixes, and documenting the steps taken.
• Ticketing Systems:
  Experience using help desk ticketing systems (e.g., Service Now)
• Basic Cybersecurity Awareness:
  Knowledge of best practices such as safe browsing, strong passwords, and the function of antivirus software and firewalls.

• Customer Service Excellence: A customer‑oriented attitude with the goal of ensuring user satisfaction, even when users are frustrated or non‑technical.
• Communication
  
  Skills:
  
  The ability to explain technical issues in simple, non‑technical terms (translating "tech jargon to human") to diverse users, along with excellent written and oral communication skills for documentation and interaction.
• Problem‑Solving and Critical Thinking:
  The ability to analyze symptoms, identify root causes, and logically work through steps to find effective solutions.
• Patience and Empathy:
  Remaining calm, professional, and patient when dealing with stressed or angry users to create a positive support experience.
• Attention to Detail:
  Meticulousness in following procedures and double‑checking work to avoid oversights that could lead to bigger problems.
• Time Management and Prioritization:
  Efficiency in managing a high volume of requests and prioritizing urgent issues to meet service level agreements (SLAs).
• Adaptability and Continuous Learning: A willingness to learn new technologies and adapt to the rapidly changing IT environment.
• Collaboration and Teamwork:
  The ability to work effectively with colleagues and higher‑tier support teams, knowing when to elevate issues appropriately.

Must have his/her own vehicle and be able to travel.

The salary range for this position is $50,000 - $60,000/annually. We offer a competitive benefits package with Med/Dental/FSA/401(k)/Flexible Paid Time Off.

XTIUM is an equal opportunity employer.

• Entry level

• Full‑time

• Information Technology

• IT Services and IT Consulting